Development Compliance Clerk II

Join the Development Approvals and Inspections Section as a Development Compliance Clerk II. Reporting to the Program Manager of Development Compliance, you will provide dedicated administrative support to the Development Compliance & Inquiries unit in the Development Services Branch. This role is responsible for a variety of operations and logistics support that is critical to the effective functioning of inspections and compliance teams - including the intake, prioritization, scheduling, and deployment of inspections and enforcement resources, preparation of regulatory documentation, maintenance of critical operating procedures, and acting as the first point of contact to all internal and external inquiries and complaints to the Unit.

What will you do?

• Intake Zoning Bylaw complaints, and prioritize and schedule inspections and compliance resources - including generating and distributing efficient inspection routes to inspectors
• Compile and maintain inspections and compliance data from officers and their files, including generating performance reporting and updating job entries and citizen correspondence in POSSE and/or CRM and other enterprise systems used for organizing the unit’s inspections and compliance workflow
• Act as the first point of contact and provide excellent customer experience for internal and external inquiries - including arranging for collection and collation of witness statements, writing and distributing correspondence to the public, and tracking and organizing Council communications
• Order and coordinate technology, operational equipment, and personal protective equipment required by inspectors and technical and support staff
• Schedule meetings, book rooms, create agendas, take minutes and keep the team on track with their identified work priorities
• Administer and continuously improve the Unit’s physical and electronic filing and records management systems, ensuring document management, retention, disposition, and distribution adheres to FOIP and corporate records management protocols
• Draft, format, and proofread documents for signatures or approvals, including letters, warnings, violation orders, memos, Council reports, and their attachments
• Coordinate with a group of Clerks across the Section and Branch to improve and streamline administrative and customer service approaches and processes
• Support recruitment, including corresponding with candidates to schedule interviews, compiling recruitment packages for hiring panels, and preparing interview rooms and assessments
• Lead the regular refresh of the Unit’s training materials, standard operating procedures, web content, and 311 scripts
• Perform other related duties as required
  
  
  

Qualifications:

• Completed Grade 12 OR an administrative or business certificate from an approved business school/college
• 2 years of progressively responsible and diverse related administrative/clerical experience in a large organization or in the public sector environment
  
  
  

Skills required for success:

• Demonstrated ability to effectively schedule appointments, inspections, meetings, and so forth
• Strong customer service and conflict resolution skills, including successfully acting as the first point of contact in a high-volume customer service environment
• Demonstrated ability to prepare and format regulatory, statutory, and confidential documents
• Intermediate to advanced proficiency with Microsoft Excel/Google Sheets, Microsoft Powerpoint/Google Slides, Enterprise systems such as POSSE, Adobe Acrobat Professional
• Proficiency with enterprise systems including but not limited to CORES, SPIN, SAP, DRAINS, Pictometry and SLIM
• Strong analytical thinking and attention to detail
• Exceptional organizational and time management skills with a demonstrated ability to prioritize high volumes of competing work
• Knowledge and understanding of public sector government processes including legislation and bylaws governing the business activities of the area such as the City of Edmonton’s Zoning Bylaw, the Drainage Bylaw, and the Municipal Government Act
• Able to demonstrate initiative, resourcefulness, and proactive identification of continuous improvement opportunities
• Demonstrated ability to build positive relationships and strong partnerships with team members and customers, and the desire to work functionally in a team environment
• Responsible and diligent in processing and maintaining all records, ensuring that formats, policies, and procedures are adhered to and standards are maintained
• Able to handle confidential and sensitive information according to the FOIP Act and corporate guidelines with professionalism
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested
  
  
  

Conditions of Employment:

• Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
  
  
  

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
  
  
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits

Up to 1 Temporary Full-time position for up to 11 months

Hours of Work: 33.75 per week

Salary Range: $25.172 - $31.257 (Hourly) 44,346.77 to 55,067.02 (Annually)

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CSU 52 and will be forthcoming shortly.

Talent Acquisition Consultant: PO/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.