Service Manager

Full Job Description

Position Overview:

We are seeking a highly motivated and experienced Service Manager to lead our service department This individual will be responsible for overseeing the daily operations of the service team, ensuring exceptional service delivery, managing repair and maintenance processes, and coordinating with customers to ensure their satisfaction. The ideal candidate will have a passion for the boating industry and experience in managing a team of technicians while maintaining high standards of service and communication.

Key Responsibilities

• Team Management: Lead and manage a team of service technicians, providing guidance, training, and support to ensure excellent performance and customer satisfaction.
• Scheduling: Schedule and plan service technicians work load on a daily basis and monitor progress on repairs.
• Coordination: Plan and prioritize service appointments, ensuring timely and efficient completion of work while maintaining high-quality standards. Work closely with Parts Manager to ensure parts availability and scheduling to keep shop efficient.
• Customer Service: Act as a point of contact for customers regarding service requests, repair inquiries, and maintenance schedules. Address and resolve customer concerns in a professional and timely manner.
• Budget & Cost Control: Manage the service department budget, controlling costs while maintaining a high level of service quality.
• Quality Control: Ensure all services and repairs meet or exceed industry standards and customer expectations.
• Safety & Compliance: Ensure that all work is performed safely, following marina policies, and complying with local and federal regulations.
• Reporting & Administration: Oversee service advisors' administrative tasks such as creating work orders, invoicing, and maintaining records of service requests and completed jobs. Ensuring consistency in work orders and descriptions.
• Collaboration: Work closely with other departments, such as sales and operations, to ensure smooth coordination of services and customer needs.
  
  

Qualifications

• Proven experience as a Service Manager, or in a similar leadership role within the boating or automotive industry.
• Knowledge of boat maintenance, repairs, and service operations.
• Strong leadership, organizational, and communication skills.
• Excellent customer service skills and a commitment to ensuring customer satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in using service management software, Microsoft Office Suite, and general office equipment.
• Knowledge of marina operations, boating industry standards, and safety protocols.
• Valid driver's and boating license
  
  

Preferred Qualifications

• Experience with boat sales or dealership operations.
• Marine mechanic or technician certification an asset.
• Knowledge of specialized boat systems (engines, electrical, etc.) an asset
  
  

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on marina services and products.
• A dynamic and supportive work environment within a beautiful waterfront location.
• Retirement Savings plan.