Employee Relations Manager

Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 37 stores across the country: 14 in BC, 7 in Alberta, 14 in Ontario, and 2 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.

The Role: Reporting to the Senior Manager, Human Resources, the Employee Relations Manager holds the responsibility of managing employee relations cases across multiple supermarket locations in Ontario and Quebec. Travel to Quebec stores is occasional. The Employee Relations Manager collaborates closely with store leadership and HR teams to make informed decisions, including disciplinary actions up to terminations, while maintaining compliance with relevant employment laws and company policies. This role plays a critical function in fostering a respectful, legally compliant, and high-integrity workplace culture.

• Major Responsibilities: Conduct impartial investigations into employee relations cases such as harassment, bullying, misconduct, integrity breaches, and other workplace issues.
• Collect and assess evidence through interviews, documentation, and incident reviews; document findings with clarity and legal defensibility.
• Provide consistent, fair, and evidence-based recommendations on outcomes and corrective actions, including progressive discipline or termination.
• Collaborate with Store Management and HR management to guide appropriate, legally compliant resolution of complex ER issues.
• Monitor ER trends and proactively identify opportunities for policy improvement and risk mitigation.
• Maintain current knowledge of applicable employment legislation, Human Rights legislation, labor relations and regulatory changes in Ontario and Quebec; identify their impact and recommend updates to company policies, procedures, and training programs.
• Keep abreast of any union organization drive (keep this for internal reference, not to be published)
• Maintain accurate and confidential records of all investigations and related documentation.
• Travel to store locations in Ontario and occasionally in Quebec as needed to support investigations and employee relations activities on-site.

• Knowledge, Skills and Ability Requirements: Minimum 5 years of employee relations experience or paralegal/labor law background, ideally within a retail or supermarket environment.
• Strong knowledge of employment law, human rights legislation, labour relations and workplace policies applicable in Ontario (and Quebec, where relevant).
• Demonstrated experience in analyzing Employee Relations trends, identifying risks, and proactively developing solutions.
• Proven ability to make sound recommendations based on investigation findings and legal frameworks.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent communication, interviewing, and report-writing skills.
• High level of professionalism, discretion, and integrity in handling confidential matters.
• Proficiency in spoken and written Chinese (Mandarin or Cantonese) and English is mandatory.