Analyst, Business Intelligence

Job Summary

The Business Intelligence (BI) Analyst is central to driving informed decision-making across our growing Porter network. Our team’s mission is to empower business units across the organization with timely, accurate, and actionable data to support strategic and operational decision making. We are looking for someone who has a strong analytical ability, likes to be inquisitive, and is passionate about data analytics and the aviation industry.

Duties & Responsibilities

• Develop, prototype and maintain company-wide analytics and dashboards using Tableau.
• Design and optimize SQL queries from the data warehouse to extract critical information that meets business needs.
• Collaborate with stakeholders from multiple teams (technical and nontechnical) in solving ambiguous problems through defining requirements, developing KPIs, and articulating solutions.
• Validate data quality and identify opportunities to automate recurring processes.
• Train and provide support for users on business intelligence products.
• Proactively explore the data and identify opportunities for improvement.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote The Company Safety Policy.
  
  

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  
  

Qualifications

• 2+ years of experience in data analytics and/or business intelligence.
• Bachelor’s degree in technology, data, or business-related fields.
• Strong working knowledge of SQL for querying and analyzing large datasets.
• Proven ability to build intuitive data visualizations using Tableau or similar tools.
• Previous experience or interest in the aviation industry is an asset.
• Proficiency in Python or equivalent for data wrangling is an asset.
• Excellent communication skills, with the ability to convey complex data insights to technical and non-technical audiences.
• Proactive mindset, with advanced problem-solving and critical thinking skills.
  
  

Location

Toronto Downtown Office (250 Yonge Street)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.