IT Project Coordinator - ITIL Change Management and Governance

Procom


Date: 9 hours ago
City: Toronto, ON
Contract type: Full time
On behalf of our client in the Banking Sector, PROCOM is looking for IT Project Coordinator - ITIL Change Management and Governance


IT Project Coordinator - ITIL Change Management and Governance – Job Description

  • Gathering appropriate information on the change to be Implemented
  • Associating related CIs, incidents, and services to the change request
  • Providing status updates to TAO's, Business Unit leaders and all other Stake Holders
  • Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task.
  • Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress.
  • Conducting post-implementation reviews to validate the results of the change request
  • Determining requester satisfaction with change request
  • Vendor interaction to resolve issues with minimal turnaround time
  • Enterprise Change Management procedures and adherence to change requirements
  • As SME, assist Audit\Governance teams to provide audit information as it relates to Security Tools
  • Own and coordinate resolution for incidents and coordinate with other teams for high priority incidents


IT Project Coordinator - ITIL Change Management and Governance – Mandatory Skills

  • 2-3 years IT Project Coordinator experience (Interpersonal skills., Adaptability, Efficiency, Change Planning and Scheduling, Risk-management skills, Negotiation skills, Ability to communicate effectively)
  • Experience with coordination between lines of business, engineering teams and subject matter experts
  • Experience creating changes
  • Communicating with teams
  • Expertise in Microsoft Office (Word, Excel, Power Point), Project, and Visio
  • Experience of ITIL based change managed and governance
  • Reviewing and maintaining up-to-date support documentation


IT Project Coordinator - ITIL Change Management and Governance – Preferred Skills

  • Banking/Financial Industry experience, or large enterprise environment
  • Experience in data that needs to be categorized


IT Project Coordinator - ITIL Change Management and Governance – Duration

  • ASAP – 12 months


IT Project Coordinator - ITIL Change Management and Governance – Location

  • Toronto, ON – Hybrid - 2 days a week - 1 anchor day - Thursday (change incoming) Scarborough data center and once in a while to creeks side, Mississauga

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