Supportive Housing Worker

SUPPORTIVE HOUSING WORKER

Ongoing Posting (depending on program need)

Employment Type – Casual

Multiple Locations

Compensation $25.28/hour-$29.40/hour

We are hiring Supportive Housing Workers seeking work on a casual basis at the following sites. You will be prompted to select geographic areas of interest in the online application form at the end of this posting.

• Toronto East
• 11 Macey Avenue (Modular Housing Site, Victoria Park/Danforth)
• Safe Bed Program (Danforth/Greenwood)
• Toronto West
• 321 Dovercourt Road (Modular Housing Site, Dundas/Ossington)
• Bailey House & 33 Beaty (King/Dufferin)
• Adam's House (Sherbourne/Carlton)
• Central Toronto
• Collegeview (Yonge/College)
  

Role Overview

Cota’s Supportive Housing Workers play a crucial role in assisting tenants with housing maintenance, independent living skills development, and personal recovery and wellness. Their support fosters tenants' self-sufficiency, empowerment, and overall well-being, ultimately contributing to the success and stability of the supportive housing program.

We are seeking dynamic and innovative individuals who will work enthusiastically to deliver recovery-oriented, client and family centered services in order to meet our service user’s needs and support their personal goals!

Responsibilities

• Housing Maintenance
  
  

The Supportive Housing Worker assists tenants (in collaboration with other team members) in maintaining their housing by guiding tasks such as cleaning, organizing, and managing their living space. They may also help tenants understand their tenancy rights and responsibilities, including rent payment and adherence to building rules and regulations. Tenants are also supported with submitting documentation such as annual rent reviews and tenant service request forms. In addition, the supportive housing worker collaborates with other members of the team to support pest control measures and preparation for treatment. By offering support in housing-related matters, the worker helps ensure that tenants can sustain their housing stability and maintenance of a healthy living space.

• Independent Living Skills
  
  

The Supportive Housing Worker helps tenants develop and enhance their independent living skills. This may involve teaching practical skills such as budgeting, cooking, and shopping in the community for items needed. The worker can also guide managing household chores, personal hygiene, and time management. Through skill-building activities, the worker empowers tenants to become more self-sufficient and confident in their ability to live independently.

• Support Meal program
  
  

Supportive Housing Workers are responsible for supporting the meal program and menu planning, taking into consideration dietary needs/restrictions. The supportive housing worker also supports weekly online and (depending on need) in-person grocery shopping.

• Individualized Support Planning
  
  

The Supportive Housing Worker engages in person-centered planning with tenants to identify their unique needs and aspirations. Together, they develop individualized support plans that outline specific goals, strategies, and timelines. The worker regularly reviews and revises these plans in collaboration with the tenant to ensure they remain relevant and supportive of their evolving needs.

• Crisis Intervention and Advocacy
  
  

In times of crisis or challenging situations, the Supportive Housing Worker provides immediate support and intervention. This may involve de-escalation techniques, connecting tenants with appropriate emergency services, or advocating on their behalf to resolve issues. The worker ensures that tenants feel heard, supported, and safe within their housing environment.

• Community Support/Coordination of Services/Social Engagement
  
  

Depending on the level of need/complexity of the tenant, Supportive Housing Workers support tenants on community outings and medical appointments. Tenants are also supported with accessing information and resources in the community such as day programs or other programs of choice. The need for social engagement and development of social networks is important. In collaboration with other team members, the Supportive Housing Worker supports to plan and facilitate activities and events onsite. The Supportive Housing Worker liaises/coordinates services with internal and external stakeholders to ensure needs are met.

Qualifications

Education:

• A minimum of a Community College Diploma in a field relevant to the target population. Higher level post-secondary education will be considered an asset.
  
  

Experience

• A minimum of 2 years direct or transferable experience suitable to working effectively with people with ABI in a community-based setting.
• Experience working with people with mental health and/or addiction issues is an asset.
  
  

Knowledge & Skills

• Knowledge of community resources relevant to the target population being served.
• Ability to design and implement group activities and facilitate group meetings.
• Good crisis management and dispute resolution skills.
• Good interpersonal and communication skills (verbal and written).
• Well-developed computer skills (Word, E-mail, Internet).
• Proven skills and/or understanding of how to manage challenging behaviors (Current CPI certification is preferable).
• Demonstrated understanding of ABI symptoms and strategies.
• Ability to develop crisis safety plans and goal plans with clients.
• Ability to provide individual activities of daily living and other instrumental activities of daily living (i.e. cooking, cleaning, laundry).
  
  

Additional Information

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

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Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact [email protected]