Manager, Agency Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Reporting to the Director of Agency Operations, the position will collaborate with internal and external stakeholders to plan and execute 360° campaigns from conception to delivery. The chosen candidate will play an integral role in our Loblaw Agency Team to manage our Market banners (Grocery portfolio) as a priority focus, as well as supporting on key projects within our Shoppers Drug Mart Division (approx. 75:25% allocation).

The Agency Operations Manager will both plan for and lead the end to end process of major marketing initiatives through major milestones and stakeholder approvals. This role will work cross-functionally with key leads within Loblaw Agency as well as brand partners. key contacts organize the project

Key Responsibilities

• Briefings: participate with a lens to understand the overall business goals, dependencies and creative objectives
• Project planning; assessing project requirements and develop project plans with key dates/milestones and tasks
• Support the project through a streamlined delivery process and initiatives on process optimization
• Lead weekly status meetings across tactical phases with respective stakeholders, managing brand team deliverables against schedule
• Communicate clear asset requirements, translations, feedback and deadlines. Book internal meetings, quality control check, review and manage revisions and stakeholder approvals
• Ensure meetings are outcome driven with clear decisions and next steps, provide updates to team and flag any risks
• Actively manage the day-to-day project progress and communicate team updates as necessary to ensure the holistic knowledge of project status and next steps
• Anticipate changes and pivot plan accordingly to propel project forward
• Risk management; proactively flagging risks/issues, update timing and resourcing to key players and find solutions to bring project back on track
• Develop key communication and project documents, manage key files within the central platform, Workfront
• Manage the planning, development and output of tactical creative elements from the creative team. Manage assets and versions control
• Manage the integration amongst various marketing, advertising and PR partners to ensure brand consistency
• Provide thought leadership and proactivity on operations and process optimizations
• Production oversight; collaborate with creative leads and producers, internal and external throughout all stages, communicating deliverables, brand requirements and budget management from concept to execution (video, photo, animation and social content)
• Understand the development, specifications and production of assets per media plan including, social, digital, OOH, print and broadcast. Working with media partners to support delivery of traffic assets into market
• Support with financial management and data
  
  

What You’ll Need

• 5+ years’ experience in an integrated project/account management role in an agency environment with client-facing experience a plus
• Proficient with project management tools and methodologies
• Able to work in an agile environment, adapting to change and comfortable working with the unknowns, prioritizing and pivoting where needed to propel project forward
• Proven experience in managing cross-functional teams effectively, you remain focused, calm and efficient under pressure
• Highly organized, you have experience and understand the creative process of multi-channel production from concept to execution
• Ability to lead and exercise leadership, motivate collaborates with all team members, building trust and camaraderie
• Strong problem-solving skills, can address issues with immediate and creative solutions while keeping the big picture intact
• Bachelor's degree in related field
• Knowledge and curiosity of the growing technology landscape
• Effective multi-tasker with strong critical thinking and attention to detail
• Positive, can-do attitude.
• Ability to work with autonomy and prioritize in a fast paced environment
• “PMP, CAPM, PMI-ACP or CSM designations considered an asset
  
  

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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