Service Advisor
Falcon Equipment Ltd.
Date: 9 hours ago
City: Edmonton, AB
Contract type: Full time
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities
- Provide exceptional customer service to both external and internal customers
- Courteously handle customer issues, complaints and misunderstandings
- Communicate with service customers to determine the nature of the mechanical problems
- Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
- Work directly with the parts department to price/source parts and determine estimated delivery time of parts
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Other duties as assigned.
- High school diploma or equivalent required
- Vocational training in heavy equipment service and repair
- Knowledge of the heavy equipment industry
- 3 – 5 years’ work experience in a related field
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license
- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company
- We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.
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