Change Leadership Business Advisor

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As a Change Leadership Business Advisor, you will play a key role in helping the Claims operation implement new processes, tools and initiatives by ensuring employees are ready, willing and able to adapt. You will work closely with cross-functional teams, including senior leadership, to driver adoption and minimize resistance to change. Your ability to communicate effectively, manage stakeholders’ expectations, and understand organizational culture will be critical in achieving successful outcomes. The focus of this role will be placed on actively participating in and providing guidance to high impact change initiatives along with overall tracking of all changes ongoing and upcoming in the Claims operation. The role also requires collaboration with various levels of leadership, to provide support and recommendations regarding prioritization and sustainability of changes made in the operation. Emotional intelligence and a collaborative mindset will be essential for working through the complexities of change and fostering trust with stakeholders at all levels.

Here are a few ways you will make a difference:

• Participate in the establishment of a change management framework to be used to support and track all changes in the Claims operation

• Consult and provide change management and change leadership expertise to various levels of stakeholders across a variety of Claims focused initiatives

• Providing coaching and feedback to teams and leaders regarding best practices to enable effective change within their teams

• Build content, structure and facilitate necessary Change management and change leadership training for various levels of the organization including senior management

• Ensure the evolution of change management tools, training curriculum and governance and ensure coordination with various stakeholders

• Monitor & measure the capacity for change to update Sr. Management with any trends, risks or issues that may be present

• Support the post implementation process by measuring effectiveness of change management/ change leadership competencies and adoption; provide regular reporting to various levels of stakeholders

• Asist in building sustainment/reinforcement activities and documenting best practices and lessons learned

• Reinforce the change leadership culture of celebrating success and ensuring the proper recognition of contributions made

What you bring to the table:

• Minimum 2 years of relevant experience in change management

• Strong understanding of change management principles, methodologies and tools (e.g. PROSCI, ADKAR, Kotter) - Change management certification is an asset

• Bachelor / Master’s in Business Administration, Human Resources or another relevant discipline, or combination of education and applied experience will be considered

• Insurance experience is an asset

• Applied experience with medium to large scale initiatives or transformations (e.g. technology implementations, organizational restructuring)

• Intermediate to Advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, PowerPoint)

• Demonstrated ability to work collaboratively in cross-functional teams with a high level of emotional intelligence

• Ability to work autonomously, manage multiple priorities in a fast-paced environment and deal with ambiguity

• Ability to facilitate, articulate and present information clearly and concisely, adapting to expectations of the audience

• Curious and proactive in nature; likes to dive deep into complex problems and concepts

• Positive and enthusiastic attitude with the ability to influence and build relationships with stakeholders at all levels

• Support and mentor other business advisors as required

• No Canadian work experience required but must have authorization to work in Canada.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.