Pharmacy Coordinator

Job Summary

Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator provides excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.

Duties and Responsibilities

• Provide exemplary customer service that meets the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
• Create and maintain patient records in pharmacy software, including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs).
• Manage pharmacy records such as site calendars, appointment changes, dispensing, and shipping schedules.
• Accurately confirm delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
• Conduct patient follow-up calls for outstanding accounts.
• Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
• Fax doctors for refills.
• Escalate situations as required to the appropriate pharmacy team member.
• Effectively communicate with both external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators, and infusion clinics.
• Perform accurate data entry into various systems.
• Perform other administrative duties as assigned.
  
  

Qualifications

• High school diploma or GED.
• Excellent customer service skills.
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• Regularly required to talk or hear.
• Use the computer and other equipment and reach with hands and arms.
• Vision requirements include close vision, color vision, night vision, peripheral vision, depth perception, and the ability to adjust focus.
  
  

Primary Location

AB-Edmonton