Fragrance Team Lead

FRAGRANCE TEAM LEAD

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Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview

We are seeking a highly motivated and experienced Fragrance Team Lead entrusted with leading a team of talented Fragrance advisors and specialists to ensure the highest level of customer service and sales performance in the Fragrance department.

The successful candidate will have a solid business acumen, a passion for fragrance, and play a critical role in promoting luxury fragrance products, creating a personalized customer experience anchored in self-care, and ensuring overall team success.

Reporting to the Experience Manager, the Fragrance Team Lead will manage a team of dedicated employees.

This position includes a comprehensive benefits package.

Responsibilities

• Lead and manage a team of fragrance specialists, providing guidance, coaching, and ongoing training to maximize their performance and achieve department goals.
• Foster a positive and engaging work environment that promotes trust, accountability, teamwork, motivation, and exceptional customer service.
• Analyze sales metrics, including individual and team performance, and create effective sales strategies to increase product sales, collaborating with the store management team to achieve sales goals.
• Stay updated on the latest fragrance trends, products, and industry developments to provide expert advice and recommendations to customers and team members.
• Demonstrate and communicate a comprehensive knowledge of fragrance products, ingredients, and their benefits to assist customers in making informed purchasing decisions.
• Build and maintain outstanding customer relationships by embracing self-awareness and empathy, ensuring a personalized and memorable experience for each customer.
• Coordinate with vendors and participate in promotional events, product launches, and other marketing initiatives to drive brand awareness and increase sales.
• Manage inventory levels and ensure accurate stock replenishment, minimizing out-of-stock situations and optimizing product availability.
• Implement visual merchandising guidelines to create an appealing and organized fragrance department that showcases our luxury products effectively.
  
  

Skills And Experience You Will Need

• Proven experience of 5 years in a fragrance sales or management role, preferably in a luxury beauty environment.
• In-depth knowledge of fragrance products, ingredients, and their benefits, along with a passion for the beauty industry.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team to achieve exceptional results.
• Outstanding sales and customer service orientation, with a track record of meeting or exceeding department goals.
• Exceptional interpersonal and communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and vendors.
• Solid business acumen and the ability to analyze sales data, identify trends, and implement strategies to advance sales growth.
• Detail-oriented with excellent organizational and time management skills to prioritize tasks and meet deadlines.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficiency in using retail technology, point-of-sale systems, and Microsoft Office Suite.
  
  

BONUS POINTS IF YOU

• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Are a self-care and wellness ambassador.
  
  

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.