Support Services Officer, Custom Training Solutions (Contract)

Position Summary

Support Staff Full-time Appendix D Contract Position (Immediate Need – April 17, 2026)

Under the direction of the Manager, Custom Training Solutions, the Support Services Officer provides complex, time-sensitive administrative support for Custom Training, online and in-person at multiple campuses. The Support Services Officer provides high-quality support to internal and external stakeholders, including corporate clients, faculty, new instructors, consortiums, and program advisory committees (PACs), within the context of training and special projects in Conestoga’s Custom Training Solutions department.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department Monday to Friday, 8:30am to 4:30pm, with two days on-site at the Cambridge campus located at 96 Grand Ave., and three days remote. Travel is required occasionally between campus locations for training deliveries.

Responsibilities

• Provides client management for corporate clients, and instructional support for prospective/current students and faculty on internal academic processes, requirements, services, and associated learning tools (e.g., myConestoga and eConestoga)
• Acts as a first line of support for students and faculty responding to inquiries from status of marks to eligibility for courses and/or programs
• Communicates with faculty and students on schedule changes or logistics as necessary and monitors contracts, outstanding invoices and other documentation
• Uses the student information system (SIS) to upload program cohorts and block-style course delivery sections as required
• Responds to employer and student enquiries, including concerns and program and course delivery statuses
• Coordinates training start-up and organizes logistical support for program, course and workshop delivery, ensuring delivery schedules meet client, faculty and student needs
• Contacts potential faculty members to coordinate interview schedules for recruitment and hiring
• Creates faculty academic contracts and assigns faculty to courses
• Coordinates teaching offers, creates teaching assignment (academic) contracts, and confirms acceptance with faculty
• Facilitates orientation sessions for new faculty
• Provides support to Manager in the development, planning, analysis and verification of program and administrative budgets for cost centres, preparing accurate annual and biannual budget reports for actual and projected costs and revenue using PA1 and Excel
• Provides complex data reporting and administrative support to the Custom Solutions team
• Prepares letters, financial and narrative reports, record keeping, presentations and complex spreadsheets
• Sources and compiles information from SIS, other institutions, and professional associations to compose student education completion plans when program designs change
• Conducts internet research on competition, regional and global trends, providing data in a clear, concise manner to support new program development
• Compiles new program activation summary documentation to ensure new programming has a digital presence in a timely, complete manner
  
  

Qualifications

• Two-year diploma in office administration, business, adult education, human resources, social sciences or a related field of study is required
• Minimum of three years practical experience in a fast-paced revenue-generating department is required; experience within an educational organization is preferred
• Familiarity with learning platforms (e.g. D2L) is considered an asset
• Ability to problem solve independently, with strong interpersonal and administrative skills to liaise with internal and external contacts
• Ability to communicate effectively and respond with tact and diplomacy to corporate clients, faculty, support staff, and other external stakeholders
• Proficiency with databases and web-based systems – e.g., SharePoint, Zoom, Teams, social media applications, and MS Office Suite
• Knowledge of Conestoga, consortiums, and professional association programs
• High level of accuracy and attention to detail
• Ability to work independently using initiative to organize workload, meet multiple and simultaneous deadlines, and deal with changing priorities
• Ability to gather and compile data, track trends, research, and prepare a wide variety of reports and documents
• Ability to solve routine and non-routine problems, including dealing with difficult and demanding individuals
• Strong understanding of the need to maintain confidentiality and remain professional