Director, PMO

Company Overview

Centrilogic is a premier global provider of multi-cloud management, cloud-native application development solutions, data, and strategic end-to-end digital transformation services. Headquartered in the U.S. with regional headquarters in Canada and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.

Role Summary

The Director of the Project Management Office (PMO) will drive scalable, high-impact program delivery across Centrilogic’s cloud, infrastructure, and digital transformation services. This role requires a proven leader who can operate in a dynamic, client-facing, service provider environment and establish strong PMO governance, while also motivating, mentoring, and managing a team of experienced project managers.

The successful candidate will lead the PMO function to deliver complex, multi-platform transformation programs, ensuring projects are executed with commercial discipline, operational excellence, and client satisfaction. The role includes oversight of internal and external project portfolios, governance frameworks, PMO as a Service (PMOaaS), and programmatic support to business transformation initiatives.

Location and Reporting

Location: North America/Remote-Hybrid. EST hours. Toronto preferred.

Reporting to : President

Direct Reports: ~12 (Project Managers, Contract PMs, PMO Admin/Order Management Staff)

Mandatory Skills, Experience & Qualifications

• 10+ years of IT project management experience with a mix of infrastructure, cloud, and application delivery in a client-facing services context (not internal IT only)

• Experience delivering projects to Manage Service clients including operational hand over.

• 3+ years of project portfolio management in a multi-client, multi-platform environment

• 3+ years leading a PMO team, including recruiting, developing, and mentoring experienced PMs

• Demonstrated success delivering large-scale transformation programs

• Proven experience driving financial accountability including margin protection, SOW accuracy, change control, and revenue leakage prevention

• Bachelor’s degree in engineering, Information Technology, or equivalent

• PMP certification or equivalent
  

Important & Desirable Qualifications

• Working knowledge of Finance, Sales, Marketing, and Supply Chain business processes

• Agile/Scrum project experience and certification

• ITIL certification or working knowledge

• Lean methodology familiarity

• MBA or equivalent advanced degree (desirable)

• MS PWA and Power BI familiarity (desirable)
  

Primary Responsibilities

• Drive governance discipline across all delivery engagements, including cost tracking, margin analysis, and performance metrics

• Establish and enforce a consistent change control process across all client projects

• Ensure delivery teams maintain commercial awareness, managing scope, effort estimation, and financial outcomes

• Coach and lead seasoned project managers, fostering a high-performance, accountable culture

• Serve as an escalation point for complex delivery issues

• Enhance PMO delivery frameworks for each practice area

• Launch and manage PMOaaS and staff augmentation services

• Support strategic internal initiatives

• Build reporting dashboards and run project governance processes

• Manage PMO team planning, budgeting, hiring, coaching, and utilization
  

KPIs

• PMO Margin Performance (actual vs. planned)

• Revenue Leakage Rate

• % of Projects with Approved Change Orders

• Portfolio Customer Satisfaction Scores

• Project Manager Billable Utilization

• Portfolio Red/Yellow Project Status

• PM Leadership Effectiveness (internal 360° feedback)