Director of Logistics

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

Knix is on the hunt for an experienced executive to lead Global Supply Chain on our growing team. They will be accountable for leading the strategy and execution of the supply chain operations of Knix’s business as it relates to logistics, warehousing, fulfillment, and distribution operations.

The ideal candidate will apply a careful balance of analytical and business skills and will continuously push for improvements and operational efficiencies that will ultimately impact the bottom line and support the company’s growth strategies. They will partner with cross-functional stakeholders to drive operational excellence day-to-day and for the long-term growth of the business.

About You

• You are an innovative and out-of-the-box thinker
• You are comfortable flexing between planning globally while reacting locally – you are nimble and thrive in a dynamic environment
• You have a deep understanding of supply chain, distribution, and logistics and the macro influences affecting the industry
• You live for continuous improvement – whether it’s processes, workflows, or cost savings
• You are curious – always questioning, always probing, and never blindly accepting what is
• Above all, you’re proactive, positive, and inspired by Knix and our mission
  
  
  

STRATEGY, EXECUTION & EFFECTIVENESS

• Establish, implement, and communicate the strategic direction of Knix’s logistics operations across all distribution channels
• Collaborate with executive leadership to develop and meet company goals while providing expertise and guidance on supply chain projects and systems
• Manage 3PL relationship and performanceDevelop and lead best in class Operations functions
• Drive operational efficiency and look for areas of opportunity for continuous improvement
• Analyze internal and external data, including marketing information, customer feedback, NPS, and SLAs to improve operational practices.
• Collaborate and work through the impact with various cross-functional team membersIdentity and resolve operational issues, constraints, and system failures – current or potential future ones
• Oversee operational compliance with relevant regulations and policies including FDA and international regulations
• Develop KPI’s and metrics to measure cost and efficiency. Perform analysis on a regular basis and identify any areas for investigation or improvement
• Plan, budget, and forecast against growth
• Collaborate with cross-functional partners in Creative, Brand, Finance, Design, and Merchandising to move departmental and overall business objectives forward
  
  
  

FREIGHT FORWARDING

• Lead the development of Knix long-term freight forwarding plan
• Work closely with existing freight forwarders to deliver improvements to service and cost
• Develop and manage freight forwarding KPIs
  
  
  

WAREHOUSE MANAGEMENT

• Lead the development of Knix long-term supply chain plan focusing on a supply chain that can deliver on the next 3-5 years of growth
• Participate cross-functionally in the implementation of new packaging, software, or tools that would improve the business operations
• Develop and manage warehouse KPIs
• Execute best-in-class E-Commerce, Wholesale, and Retail operational practices from first contact to fulfilment, with consideration of the entire customer journey after the order has been placed
• Additional duties and responsibilities may be added during the course of employment
  
  
  

Qualifications:

• 7+ years’ work experience in Supply Chain in roles of increasing scope and responsibility across multiple channels of distribution
• Experience working within a retail or wholesale environment is an asset
• Experiencing managing the relationship and performance of a 3PL partner
• Solid operational skills including, problem solving, project management, and the ability to work and deliver projects independently, proactively and under pressure and changing conditions
• Commitment to accuracy, attention to detail and follow-through
• Excellent written and oral communication skillsStrong excel skills and experience working with data
• Experience working with Shopify and Netsuite, is essential, as well as WMS and PLM systems is an asset
  
  
  

How We Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.