Assistant Manager
Lacoste
Date: 14 hours ago
City: Richmond, BC
Contract type: Full time
- Overseeing staff
- Ensuring that business operations run smoothly
- Handling escalated customer queries and grievances
- Taking over the duties and responsibilities of the General Manager in the event of their absence
- Scheduling and coordinating meetings
- Conducting employee performance reviews
- Developing good customer relationships
- Participating in recruitment and dismissal processes
- Smoothing out problems within the workplace
- Addressing employee and customer concerns
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Supervising employees on a day-to-day basis
- Creating staff rosters and work schedules
- Evaluating the performance of staff
- Ensuring overall customer satisfaction
- Delegating tasks according to employee skill, availability and position
- Implementing workflow enhancements to improve productivity and efficiency
- Assisting manager in training new hires, monitoring employee performance and recommending promotions
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