Clerk B - Billing

Under the supervision of the Senior Clerk, the Clerk B – Billing Clerk is responsible for setting up new customers and premises in the Water and Waste Department utility billing system; administering and billing specialized accounts; processing meter installs and removals; administering the Water Leak Credit Policy; processing Hi/Lo meter reading To-Do’s; estimating consumption; adjusting consumption; manually billing accounts and providing clerical billing support for Solid Waste’s Waste Diversion Fee.

As the Clerk B – Billing Clerk, you will:

• Manually generate bills and adjust consumption in the Water and Waste Department utility billing system.

• Request information from customers by mailing out special meter reading request cards and by phoning customers as required.
• Initiate inspector reports to determine the accuracy of readings, consumption and billings.
• Evaluate consumption history in billing system.
• Estimate accounts where no meter reading is presented or the meter reading is not useable for billing.
• Adjust accounts using actual meter readings, where the account had been previously billed based on estimated consumption or incorrect meter reading.
• Prorate consumption to generate final bills based on actual meter readings.
• Explain adjustments to customers in person or by telephone by exception.

• Process electronic Hi/Lo rechecks daily.

• Review assigned rechecks and compare the meter read information to determine whether to use the meter reading provided.
• Create inspector field activities, customer re-read request or cancel/ rebill To-Do’s as required.

• Set up new premise addresses in the Water and Waste Department utility billing system for billing.

• Receive and interpret source documents from various departments (Planning, Property and Development, Assessment, Water and Waste Technical, etc.).
• Create a new premise address and service point in the billing system.
• Confirm and correct postal code information.
• Identify and verify the size of meter to be installed per the source documentation.
• Process meter installed, meter exchanged, meter removal field slips.

• Administer and bill specialized accounts.

• Set up customers in the billing system for seasonal services, hydrant usage, and other specialized accounts.
• Manually bill accounts outside regular billing cycles.
• Finalize seasonal accounts or at the request of the customer.
• Ensure seasonal accounts with outstanding balances are flagged for discontinuation of future service.

• Administer the Water Leak Credit Policy.

• Respond to customer enquiries about the policy.
• Determine eligibility for the policy, following established processes and guidelines.
• Create the credit adjustment in the billing system
• Approve (up to their authority) or recommend approval for a credit under the policy.
• Maintain data relating to the Water Leak Credit Policy.

• Provide clerical support for billing of Solid Waste’s Waste Diversion Fee.

• Create service points and accounts for solid waste customers.
• Review various queries and update the billing system ensuring all customers are billed appropriately for the Waste Diversion fee.

• Provide vacation and sick coverage to the Clerk C as required.

• Perform other related duties consistent with the classification, as assigned.

Your education and qualifications include:

• High School diploma or G.E.D. supplemented by formal training in business administration or an equivalent combination of training and experience.

• Minimum two years’ experience in a high-volume rate-based accounting system.

• Demonstrated ability to operate a personal computer working in a Windows environment. Experience working with various software packages including Outlook, Word, Excel, and Synergen at a basic level.

• Demonstrated ability to perform work that is detailed in nature requiring high level of accuracy.

• Demonstrated ability to compute accurate mathematical calculations.

• Demonstrated ability to work in an organized manner and prioritize work to meet deadlines and established performance standards of productivity and quality.

• Demonstrated ability to gather pertinent information, problem solve and exercise sound judgment regarding customer complaints, research or referrals.

• Demonstrated ability to analyze financial and consumption information.

• Demonstrated ability to learn and adapt to new technology.

• Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.

• Demonstrated ability to follow written and verbal instruction, and ability to communicate effectively, both verbally and in writing, with customers and internal staff.

• Demonstrated ability to work under minimal supervision.

• Demonstrated ability to maintain confidentiality with respect to dealing with sensitive documents.

• General knowledge and understanding of safe work practices.

• Ability to maintain composure and deal tactfully and diplomatically with a wide range of customers, sometimes under stressful conditions.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.