Operations Analyst

Under the supervision of the Operations Coordinator, the Operations Analyst is responsible for the analysis, development, implementation, maintenance, support, and on-going operation of automated solutions, applications, technologies, and operational processes
As the Operations Analyst you will:

• Analyse service management and operational issues to determine the feasibility of implementing new or additional processes and automated solutions.

• Analyse the impact of existing service management and operational processes and automation, and recommend improvements or modifications where required.

• Develop, code, test, implement, maintain, and support operational systems and applications.

• Prepare and maintain technical and operational documentation.

• Develop, analyse, maintain, and follow service management processes in accordance with the Information Technology Infrastructure Library (ITIL) framework.

• Maintain awareness of industry trends and advancements in automated solutions and processes, and research new technologies and trends.

• Provide training and consulting to users on specific applications and processes.

• Take courses related to development as required.

• Substitute for other Operations staff in their absence.

• Perform other related duties pertaining to the operations environment compatible with the classification.

Your education and qualifications include:

• University degree or diploma in Computer Science or an equivalent combination of training and experience.

• Four years’ experience within an IT Service Desk environment.

• Experience using the HaloITSM Application.

• Experience as a HaloITSM Application Administrator would be an asset.

• Understanding of SQL and relational databases.

• Experience using programming languages such as Javascript, Java, or HTML.

• Understanding of service management processes in accordance with the Information Technology Infrastructure Library (ITIL) framework.

• Experience analyzing, evaluating, resolving operational and application-related problems.

• Experience developing and implementing new processes and procedures.

• Strong verbal communication skills with employees at all levels and contractors/vendors.

• Strong written communication skills with employees at all levels and contractors/vendors.

• Experience conducting training sessions and meetings.

• Strong interpersonal skills and the ability to work cooperatively, collaboratively, and professionally with fellow employees at all levels and external stakeholders.

• Strong analytical, problem-solving and organizational skills, together with an ability to take initiative, multi-task and work under time constraints

• Ability to work independently and in a team environment.

  Conditions of employment:

• Must be legally entitled to work in Canada.

• A Police Information Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense.