International Operations Agent

Essential Job Functions

• Deals directly with clients, customs and agents to insure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet client's requirement for the movement of freight.

Other Skills & Abilities

• Must possess strong working knowledge of all rules, regulations, governance and
• documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel
• Excellent client service skills
• Ability to handle pressure and responsibility in a fast pace environment, in a timely and effective manner

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED required.
• Minimum 4 years related experience.
• Minimum 3 years industry experience preferred.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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