Software Development Engineer, Contact Handling Experience
Amazon
Date: 15 hours ago
City: Toronto, ON
Contract type: Full time
Description
Do you want to develop software that will power Amazon's mission to be Earth's most customer-centric company?
We invite you to join us in Toronto as part of the Contact Handling Experience (CHEX) organization. We are building products to enable our Customer Service Associates (CSAs) to deliver unparalleled customer experiences. Our team is responsible for developing solutions that support all contact mediums including Phone, Email, and Chat, serving both Consumer services and subsidiary companies like Audible.
As a Software Engineer on our team, you will design and develop services and full-stack solutions that will power the associate experience for the next generation CRM. You'll be part of redefining the CSA experience through deep understanding of their needs and developing peculiar products that safely support them in their job.
You will have ample opportunity to leverage and develop your expertise in cloud computing, distributed systems, data processing, and work with Large Language Models (LLMs) to enhance customer experiences and improve products for our Customer Service Associates. We are actively incorporating LLM technology to develop solutions for Amazon. This opportunity will allow you to work with members of our cross-functional teams including product/program management, UX design and engineering teams across Amazon.
Successful candidates will work across all layers of the software stack including improving complex data architecture and building out new associate-facing features. We partner with the larger CS organization through driving Security, Operational Excellence, raising the bar on User Experience, and owning assets that enable CRM functionality across Customer Service verticals. We are seeking that rare combination of solid coding background, an aptitude to apply modern technologies at scale, and a willingness to question the status quo and raise the bar on every service and feature we build. If you have an entrepreneurial spirit, are deeply technical, innovative and long for the opportunity to build software that makes a difference, we want to talk to you.
Key job responsibilities
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Development Centre Canada ULC
Job ID: A3021086
Do you want to develop software that will power Amazon's mission to be Earth's most customer-centric company?
We invite you to join us in Toronto as part of the Contact Handling Experience (CHEX) organization. We are building products to enable our Customer Service Associates (CSAs) to deliver unparalleled customer experiences. Our team is responsible for developing solutions that support all contact mediums including Phone, Email, and Chat, serving both Consumer services and subsidiary companies like Audible.
As a Software Engineer on our team, you will design and develop services and full-stack solutions that will power the associate experience for the next generation CRM. You'll be part of redefining the CSA experience through deep understanding of their needs and developing peculiar products that safely support them in their job.
You will have ample opportunity to leverage and develop your expertise in cloud computing, distributed systems, data processing, and work with Large Language Models (LLMs) to enhance customer experiences and improve products for our Customer Service Associates. We are actively incorporating LLM technology to develop solutions for Amazon. This opportunity will allow you to work with members of our cross-functional teams including product/program management, UX design and engineering teams across Amazon.
Successful candidates will work across all layers of the software stack including improving complex data architecture and building out new associate-facing features. We partner with the larger CS organization through driving Security, Operational Excellence, raising the bar on User Experience, and owning assets that enable CRM functionality across Customer Service verticals. We are seeking that rare combination of solid coding background, an aptitude to apply modern technologies at scale, and a willingness to question the status quo and raise the bar on every service and feature we build. If you have an entrepreneurial spirit, are deeply technical, innovative and long for the opportunity to build software that makes a difference, we want to talk to you.
Key job responsibilities
- Build and enhance software services and tools that serve Amazon's growing infrastructure
- Design scalable architectures that solve specific business challenges
- Develop systems operating at Amazon's global scale with high availability requirements
- Collaborate with senior technical leaders to architect and implement production systems
- Make critical technology decisions that impact millions of customers
- Drive technical innovation through system design reviews and implementation
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- RRSP
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Master's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Development Centre Canada ULC
Job ID: A3021086
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