Senior Manager, Learning & Development

Purpose

Reporting into the Director, Talent Acquisition & Development, the Senior Manager, Learning and Development will lead the design and implementation of comprehensive learning programs that enhance individual performance, accelerate high-potential growth, and improve organizational outcomes. This role will oversee the integration of various learning modalities, including face-to-face, blended, and eLearning, to create scalable and high-quality learning experiences across the global workforce. Additionally, the Senior Manager will drive leadership development and succession planning efforts, collaborating with senior leadership to align learning initiatives with strategic goals and ensure a robust pipeline of future leaders, fostering a culture of continuous development.

The Senior Manager will provide exceptional leadership to key stakeholders and foster a culture of innovation, service excellence, and collaboration. Working with broad direction, they will partner with managers, senior leaders, and the wider People & Culture (P&C) team to deliver consistent, high-quality outcomes in support of the organization’s strategy and P&C strategic goals.

Key Areas of Accountability

Organizational Learning And Development

• Develop and implement a corporate-wide learning and development strategy to build the skills, knowledge, capabilities, and behaviors required to meet strategic objectives and satisfy regulatory training requirements.
• Collaborate with business unit-specific training teams to identify and address unique training needs, ensuring tailored learning solutions that drive performance and meet strategic objectives.
• Design and conduct Learning and Development programs for Senior Leadership as required, focusing on leadership skills, strategic thinking, and succession planning to build a robust pipeline of future leaders.
• Create and maintain orientation and onboarding programs that acclimatize new talent to the organization and reduce the time required to perform at an effective level.
• Perform training needs analysis to define the scope and parameters of learning requirements that align with strategic goals.
• Utilize and design learning and development programs on existing and new HR programs (e.g., Values, Competency Model).
• Responsible for programs related to mentoring, coaching, and developing individuals, fostering an environment conducive to learning, sharing new ideas, and increasing knowledge company-wide.
• Work towards initiatives to build and sustain a learning environment that supports the development and retention of top talent and enhances team member performance at all levels of the organization.
• Support the succession planning strategy company-wide, through conducting talent assessments, talent mapping, gap analysis, and creating learning and succession pathways for key talent.
• Identify, develop, and manage relationships with key outside vendors, educational institutions, professional networks, and other strategic service providers to support program design, development, and/or delivery as appropriate.
• Plan, organize, and implement corporate-wide training programs utilizing eLearning, webinars, and classroom styles to achieve desired business outcomes. Ensure consistency in the delivery and application of training standards across the business.
• Establish and maintain governance frameworks for Learning and Development programs to ensure consistency, quality, and compliance with organizational standards and regulatory requirements. This includes setting policies, monitoring program effectiveness, and implementing continuous improvement processes.
• Track training records and maintain dashboard reports and training metrics to evaluate the effectiveness of training.
• Evaluate the effectiveness of the quality of training through formal and informal methods, collect and report on data gathered to inform program development and strengthen training.
• Stay current on learning and development trends and provide recommendations for ongoing improvements, including the integration of AI-driven learning tools and platforms.
  
  

Compliance And Technical Training

• Meet with business leaders to understand and assess operational learning needs and make recommendations for technical training programs.
• Oversee the design, development, and delivery of innovative and diverse training and learning and development programs that foster individual and organizational effectiveness (high performance) and a culture of engagement.
• Facilitate the evolution of Armstrong Collective’s training programs.
• Collaborate with business technical training teams across the organization to ensure alignment with organizational goals and industry standards.
• Champion the development of processes, systems, and tools that add value to learning and development programs.
• Work with the L&D team to develop tools to measure progress, evaluate the effectiveness of training, and the impact on business results.
• Support business units through periods of change.
  
  

ELearning

• Ensure all learning initiatives on the Learning Management System (LMS) are built with key instructional design principles in mind, with the ability to assess understanding and competency in coursework, and track utilization & any regular compliance requirements and other training metrics.
• Assess external content’s suitability for the company’s eLearning library and integration into learning pathways.
• Own the planning process for migrating and governance of training materials to the eLearning platform.
• Develop tools to measure progress, evaluate the effectiveness of training, and identify and resolve knowledge gaps for team members.
• Introduce nano learning modules and microlearning techniques to provide quick, digestible learning experiences integrated into daily routines.
  
  

People And Team Leadership

• Manage the Learning & Development function across the organization.
• Provide expertise and direction to the team in the end-to-end learning life cycle.
• Create the framework and structure for managing knowledge, processes, and documents.
• Create a high-performance culture that fosters strong engagement and connection amongst team members.
• Lead change initiatives and empower team members to take ownership and accountability for achieving individual, department, and corporate goals.
• Build a team to support seamless delivery of strategies, plans, and programs.
• Conduct performance reviews, assist in the preparation of individual career development plans, and participate in compensation reviews and recommendations related to team members.
• Effectively coach and support direct reports to help guide and elevate their individual leadership and management skills.
• Foster a culture of continuous learning and development, encouraging team members to engage in ongoing skill enhancement and professional growth.
  
  

Qualifications

Education/Certifications/Knowledge

• Bachelor's degree in Human Resources, Organizational Development, Adult Education, or a related field. Master's degree preferred.
• Certification in Instructional Design, Learning and Development, or a related area is an asset.
• Certification in psychometric assessment tools, such as Lumina Learning, is considered an asset.
• In-depth knowledge of effective teaching methodologies, tools, and instructional design principles.
• Strong working knowledge of Learning Management Systems (LMS) and e-learning systems.
• Familiarity with governance frameworks and business processes related to LMS.
• Understanding of regulatory requirements related to training programs.
• Awareness of current trends in learning and development, including AI-driven learning tools and platforms.
  
  

Experience

• 7+ years of leadership experience in a result-driven business.
• Prior experience working in organizational development.
• Proven experience in the facilitation of learning and development programs across all levels of the organization.
  
  

Skills

• The ability to think big picture and design strategies and initiatives that support the business vision and goals.
• Ability to adapt style to audience while creating continuous engagement in sessions and presentations.
• Translates vision and decisions into action – takes ownership for achieving business results.
• Influential and can work effectively with cross-functional teams across all levels and diverse cultures both internally and externally to Armstrong Collective.
• Ability to work independently and collaboratively.
• Coaches team members to maximize potential and support learning, growth, and development.
• Strong organizational, project management, and time management skills.
• Strong computer skills (e.g., Microsoft Office including SharePoint).
• Excellent verbal and written communication skills.
  
  

Attributes

• Creates buy-in and generates enthusiasm around the vision and values of the organization.
• Decisive but focused on empowering team members to be accountable for decisions and results.
• Team player with a passion for excellence in people, processes, and product.
• Fosters internal and cross-functional collaboration and communication.
• Ability to communicate effectively at all levels of the organization, including presenting to C-Suite and Senior Leadership Team.
• Advanced leadership and coaching skills
• Change leader across the organization.
  
  

Work Environment

• Vancouver corporate-based; Hybrid role, minimum 3 days in office.
• Must be willing to travel to Kamloops, US and other locations the company operates in, on as needed basis.
  
  

Compensation

• The base salary offered for this role is $124,000 to $138,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
• Eligible for Armstrong Collective’s discretionary bonus program
  
  

Eligible Benefits

Armstrong Collective supports our team members’ health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

• Medical, Dental, Vision, Life Insurance
• Short term disability, long term disability benefits
• Travel emergency assistance
• Vacation time and sick time
• Up to 5% RRSP and/or TSFA match
• Two complimentary annual train tickets after first year of employment
  
  

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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