Community Developer /Outreach Worker
African Canadian Association of Ottawa
Date: 2 weeks ago
City: Ottawa, ON
Contract type: Full time
Company Description
African Canadian Association of Ottawa (ACAO) is an umbrella organization representing 53 African country associations and ethnocultural groups and social services provider. Being the largest B3 organization in Canada, ACAO is dedicated to the welfare of African Canadians and the Black community, focusing on capacity building for member organizations to enhance service delivery. Our aim is to equip and strengthen our member associations for effective community support and engagement.
Role Description
This is a full-time on-site role.
Position Title: Outreach Worker / Community Developer
About the Program
“Pathways to Empowerment” is a dynamic, multi-year program aimed at supporting at-risk newcomer youth aged 13–24 in Ottawa, particularly those residing in shelters and transitional housing. The program offers mentorship, life skills, vocational support, mental health programming, and wraparound services for families, delivered in multiple languages including English, French, Swahili, and Arabic.
Position Summary
The Outreach Worker / Community Developer will lead the implementation of this expanded initiative by developing, coordinating, and delivering culturally responsive programming. The individual will work with youth, families, community partners, volunteers, and shelters to build trust, improve service accessibility, and provide hands-on support to empower newcomer youth and their families.
Key Responsibilities
Program Coordination:
Implement life skills, mentorship, mental health, and vocational training workshops in partnership with local organizations and professionals.
Community Outreach & Engagement:
Build relationships with shelters, transitional homes, schools, and local service providers to recruit youth and promote program offerings.
Participant Support:
Provide direct one-on-one support to youth; facilitate referrals to education, mental health, employment, and social services.
Volunteer Coordination:
Work with program staff to train, assign, and support volunteers contributing to tutoring, mentoring, and support services.
Family Engagement:
Coordinate wraparound services such as food distribution, parenting guidance, and access to donated clothing and basic needs.
Monitoring & Reporting:
Track outcomes through attendance records, surveys, and feedback forms. Provide data and success stories to inform ongoing improvements and stakeholder reporting.
Multilingual and Inclusive Service Delivery:
Ensure programs are inclusive and linguistically accessible and be able to deliver services in French, English and other languages where possible.
Qualifications:
Postsecondary education in Social Work, Community Development, Education, Psychology, or a related field (or equivalent lived/professional experience).
Minimum 2 years’ experience working with youth from immigrant, refugee, or marginalized backgrounds.
Deep understanding of issues affecting Black, African, and racialized newcomer youth.
Proven ability to work in community settings and engage diverse stakeholders.
Strong organizational, facilitation, and communication skills.
Ability to work evenings or weekends as required.
Bilingual (English and French) with excellent written and oral communication skills in both official languages.
Valid driver’s license and access to a vehicle preferred.
Working Conditions
Hybrid work model with outreach conducted across Ottawa’s priority neighborhoods. Occasional evening and weekend work.
Personal Attributes:
Strong interpersonal skills with an ability to engage diverse communities.
Excellent organizational and project management skills.
Passionate advocate for community empowerment and experiential learning.
Proactive, innovative, and solutions-oriented mindset.
African Canadian Association of Ottawa (ACAO) is an umbrella organization representing 53 African country associations and ethnocultural groups and social services provider. Being the largest B3 organization in Canada, ACAO is dedicated to the welfare of African Canadians and the Black community, focusing on capacity building for member organizations to enhance service delivery. Our aim is to equip and strengthen our member associations for effective community support and engagement.
Role Description
This is a full-time on-site role.
Position Title: Outreach Worker / Community Developer
About the Program
“Pathways to Empowerment” is a dynamic, multi-year program aimed at supporting at-risk newcomer youth aged 13–24 in Ottawa, particularly those residing in shelters and transitional housing. The program offers mentorship, life skills, vocational support, mental health programming, and wraparound services for families, delivered in multiple languages including English, French, Swahili, and Arabic.
Position Summary
The Outreach Worker / Community Developer will lead the implementation of this expanded initiative by developing, coordinating, and delivering culturally responsive programming. The individual will work with youth, families, community partners, volunteers, and shelters to build trust, improve service accessibility, and provide hands-on support to empower newcomer youth and their families.
Key Responsibilities
Program Coordination:
Implement life skills, mentorship, mental health, and vocational training workshops in partnership with local organizations and professionals.
Community Outreach & Engagement:
Build relationships with shelters, transitional homes, schools, and local service providers to recruit youth and promote program offerings.
Participant Support:
Provide direct one-on-one support to youth; facilitate referrals to education, mental health, employment, and social services.
Volunteer Coordination:
Work with program staff to train, assign, and support volunteers contributing to tutoring, mentoring, and support services.
Family Engagement:
Coordinate wraparound services such as food distribution, parenting guidance, and access to donated clothing and basic needs.
Monitoring & Reporting:
Track outcomes through attendance records, surveys, and feedback forms. Provide data and success stories to inform ongoing improvements and stakeholder reporting.
Multilingual and Inclusive Service Delivery:
Ensure programs are inclusive and linguistically accessible and be able to deliver services in French, English and other languages where possible.
Qualifications:
Postsecondary education in Social Work, Community Development, Education, Psychology, or a related field (or equivalent lived/professional experience).
Minimum 2 years’ experience working with youth from immigrant, refugee, or marginalized backgrounds.
Deep understanding of issues affecting Black, African, and racialized newcomer youth.
Proven ability to work in community settings and engage diverse stakeholders.
Strong organizational, facilitation, and communication skills.
Ability to work evenings or weekends as required.
Bilingual (English and French) with excellent written and oral communication skills in both official languages.
Valid driver’s license and access to a vehicle preferred.
Working Conditions
Hybrid work model with outreach conducted across Ottawa’s priority neighborhoods. Occasional evening and weekend work.
Personal Attributes:
Strong interpersonal skills with an ability to engage diverse communities.
Excellent organizational and project management skills.
Passionate advocate for community empowerment and experiential learning.
Proactive, innovative, and solutions-oriented mindset.
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