Tenant Experience Coordinator

Accelerate your career! We’re proud to share that Triovest is now part of Colliers, further strengthening Colliers’ position as Canada’s largest commercial real estate services firm. This marks an important milestone in our journey and brings new opportunities for growth as we join forces with a globally recognized leader in the industry.

We are seeking a Tenant Experience Coordinator in Edmonton. In this role, you will be responsible for fostering positive relationships with our tenants, organizing engaging tenant-focused events, advertising, promotions, and maximizing tenant satisfaction. If you have a passion for creating a vibrant and collaborative community within commercial spaces and around the property, we invite you to apply.

KEY RESPONSIBILITIES

• Develop a comprehensive property, tenant, and community marketing strategy that aligns with overall business objectives.
• Collaborate with stakeholders to plan, write, and execute the Tenant and Community Engagement Plan and calendar annually.
• Plan, organize, and execute a variety of tenant and community events to enhance tenant engagement and satisfaction.
• Develop, market, and distribute tenant communications and promotions such as newsletters, signage, informational brochures, and digital content.
• Monitor, track, and analyze tenant satisfaction levels and event statistics through surveys and feedback mechanisms; implement strategies to continuously improve the tenant and visitor experience.
• Proactively introduce innovative ideas to enhance tenants, and community satisfaction and retention.
• Develop engaging content for social media and website platforms.
• Manage vendor relationships, budgets, and timelines to ensure events run smoothly and within scope.
• Recruit, collaborate, engage with, and direct vendors to deliver exceptional events.
• Travel to event locations as needed to oversee logistics, set-up, and execution, ensuring all aspects run smoothly.
• Support engagement initiatives that enhance workplace culture, foster connection, and promote positive experiences.

QUALIFICATIONS & ATTRIBUTES

• A post-secondary degree in Marketing, Communications and/or Graphic Design.
• At least three (3) years of marketing services experience in commercial real estate or related professional services industry.
• Graphic design, content management, and website creation capabilities.
• Event planning capabilities.
• Experience with project management and execution of marketing collateral, knowledge of marketing campaigns and innovative solutions.
• Strong planning and organizational skills with the ability to effectively prioritize tasks to completion.
• Proficient in Microsoft Office, Excel, PowerPoint, Movie Maker and Adobe (Photoshop, Illustrator & InDesign).
• Dedication to delivering exceptional service consistently.
• Adaptability to change with a positive outlook, consistently delivering successful results within specified time frames.
• A team-oriented approach to achieving goals and objectives.
• Unwavering commitment to performing with exceptional integrity, fostering an environment built on trust, honesty, and respect.
• Inclusivity and supportiveness of the diversity within the Triovest team.
• Proven organizational and multitasking abilities, with a capacity to meet deadlines with complete ownership and accountability.
• A valid driver’s license is required and access to a reliable vehicle.

Triovest is an Equal Opportunity Employer

At Triovest, we are committed to building a team and culture that embraces diversity as our strength. As Canada’s top private commercial real estate firm, we strive to create an inclusive workplace where everyone feels valued. Our progressive approach means we're always looking for fresh perspectives and innovative ideas. We’re committed to doing the right thing and living up to our core value of integrity by always following the law. Our Code of Conduct is designed to ensure legal compliance and to build trust with our clients and stakeholders. If you need accommodations, we are here to help—just let us know.

Join us and be part of a forward-thinking team that's shaping the future of commercial real estate.