Customer Partner - Federal Government

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on a high-impact role as a Customer Partner supporting the Government of Canada? At Kyndryl, we’re looking for a dynamic relationship builder who can drive strategic growth, deepen trust with public sector leaders, and deliver mission-critical outcomes that support Canada’s digital transformation.

In this role, you’ll be empowered to create, maintain, and grow strong partnerships with federal departments and agencies. You’ll bring the best of Kyndryl to the table—delivering innovative solutions, ensuring compliance with government standards, and building trusted relationships with senior public sector executives.

But this role is about more than just maintaining the status quo. As a Customer Partner, you’ll proactively drive account growth by identifying new opportunities, expanding existing engagements, and ensuring continuity in renewals. Your focus will be on delivering value that aligns with government priorities—whether it’s modernization, cybersecurity, cloud adoption, or citizen service delivery.

You’ll be a strategic leader, responsible for crafting and executing account strategies that reflect the unique needs of the federal government. Your ability to navigate complex procurement environments, understand regulatory frameworks, and align with departmental mandates will be key to your success.

Collaboration is essential. You’ll work closely with internal teams and ecosystem partners to ensure seamless delivery and execution—from initial engagement through to long-term service excellence. You’ll also lead or co-lead one or more strategic accounts, helping to shape the future of public sector IT in Canada.

As a trusted advisor, you’ll bring deep industry knowledge and a strong understanding of government operations. You’ll stay ahead of emerging trends and policy shifts, ensuring that Kyndryl remains a valued and forward-thinking partner.

You’ll also own the account P&L, ensuring financial health, contract compliance, and customer satisfaction. Integrity, transparency, and accountability will be at the core of everything you do.

If you’re ready to help Canada’s federal institutions achieve their missions through technology, we want to hear from you. Join us at Kyndryl and help shape the future of public service.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

• 5+ years experience running account P&L within the federal government
• 3+ years of experience managing sales process end-to-end
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
  
  

Preferred Skills And Experience

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions
• Government of Canada security clearance
  
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.