Client Development Manager

Client Development Manager(Job Number: 25004113) Primary Location:ON-Windsor Operations Employee Type:Full-Time Description: Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list APPROVED BY: Managing Director, Bayshore Home Health
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JOB SUMMARY
The Lifestyle Advisor role is an opportunity to demonstrate top notch sales and relationship building skills. The Lifestyle Advisor under the direction of the Director of Growth and Operations, is on a mission to empower people living in Canada to live well and age in place. The Lifestyle Advisor uses their passion to drive the growth of a new start up business.
Duties and Responsibilities

• Qualify leads by conducting thoughtful consultations with clients and their family members;
• Move leads through each stage of the sales cycle by completing consistent, effective and timely follow ups;
• Develop, retain and grow client portfolio by delivering against individual and team sales goals while supporting a positive client experience;
• Document all opportunities and follow ups in system;
• Leverage technology to deliver on client experience and drive sales and retention
• Discovering client needs, and using a pro-active approach with active listening to understand their needs;
• Educate clients and families around Aging In Place (Vyta) services and provide relevant insights;
• Develop comprehensive plans for clients and families using a holistic approach to help them achieve their aging in place goals;
• Resolve client’s challenges by offering services, products, advice or community resources;
• Provide exceptional care and customer service with every client touchpoint to nurture strong, long standing relationships;
• Potential visits to existing clients and potential clients in their homes as required to provide consultation on available services.
• Promote Aging In Place (Vyta) packages and offers and collect insights from the community;
• Collaborate in a team environment with Vyta, Bayshore and Vyta partners;
• Be a brand ambassador that supports the Aging In Place (Vyta’s) mission to empower people living in Canada to live well and age in place.
• Manage client satisfaction timely reaction and response to all client concerns and complaints with follow up and outcomes documented.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Vyta and Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Vyta and Bayshore personnel.

Qualifications: QUALIFICATIONS
Education
Minimum - Secondary School Diploma. Certified Professional Consultant on Aging (CPCA) / Certified Senior Advisor (CSA) is an asset. Completion of a recognized program or certification, in relation to Gerontology, Dementia, Customer Service or Hospitality.
Experience
Minimum of (3) three years sales experience with proven success converting leads. A minimum of (3) three years of client experience, preferably in a healthcare, retail or hospitality setting.
Skills and Abilities
Proven ability to meet and exceed sales targets in a fast-paced environment. Ability to successfully and consistently turn leads into clients while maintaining a gentle, client first approach.
Adaptability and flexibility, especially where change is constant with shifting demands and changing priorities Ability to prioritize and perform multiple functions and tasks; cope with frustration and stress, maintaining a positive outlook in the face of uncertainty and ambiguity.
Attentive listener and ability to convey genuine interest in others and clarify what you hear to demonstrate understanding. Exceptional interpersonal skills and ability to handle difficult situations in an objective, consistent basis with the goal to resolve issues and preserve relationships. Experience with building relationships that are positive, relating to others in a respectful way at all levels of the organization and with clients, caregivers and partners.
Ability to work as a part of a team in an inclusive and collaborative environment where people feel appreciated and valued, committed to work, striving to excel and define opportunities to improve the organization.
Ability to communicate effectively both verbally and written; using shared values to articulate a compelling message and win support. Write clearly, concisely, and professionally choosing the right format and safe tone for your message. Critical thinking and analytical skills, ensuring the most important information is considered, taking into account other perspectives to find optimal solutions for Vyta and the Vyta client.
Sound decision-making skills tying decisions to the vision and strategy, using sound logic, making decisions at the right time and considering other viewpoints to choose the best alternative. Customer focus and centricity as this is the reason why we are in business, consistently raising the bar for customer service