Analyst, Global Travel Program

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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

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Reporting to the Manager, Global Travel Program, the Analyst, Global Travel Program will support the overall management and execution of OMERS/Oxford Global Travel Program. This role focuses on data analysis, compliance monitoring, supplier relationship management, and providing high-quality customer service to travelers and travel arrangers. The successful candidate will work closely with various departments and stakeholders to ensure the travel program's efficiency and effectiveness.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come into the office 4 days per week.

Key Responsibilities

Data Analysis & Reporting:

• Utilize vendor performance scorecards, dashboards, and trend analysis to enhance service excellence and operational effectiveness.
• Conduct research on competitive, market, and industry trends to generate new ideas and opportunities for the travel program.
• Prepare and present regular reports on travel program performance, compliance, and spend optimization.
  
  

Supplier Relationship Management

• Assist in managing relationships with travel suppliers, including hotels, airlines, and ground transportation companies.
• Support the process of supplier selection, onboarding, and ongoing relationship management.
• Assist in organizing routine business reviews with preferred suppliers.
  
  

Compliance & Policy Enforcement

• Monitor and report on travel program compliance, ensuring adherence to global and local policies and procedures.
• Support the enforcement of the Duty of Care Policy and the Travel and Business Expense Policy.
• Ensure travelers and travel arrangers are appropriately trained on policies and processes through regular training sessions.
• Support the Procurement team by creating purchase requisitions and purchase orders.
  
  

Customer Service & Communication

• Deliver high-quality customer service to travelers and travel arrangers, including daily monitoring and prompt actioning of inquiries.
• Maintain and update the internal travel webpage and all internal Enterprise-wide communications.
• Assist in organizing and conducting monthly training sessions for internal stakeholders.
  
  

Project Coordination

• Support the implementation of new business and supplier agreements, ensuring compliance with commercial terms and negotiated agreements.
• Assist in developing clear and efficient processes to address current gaps and issues, presenting proposed solutions to key stakeholders.
  
  

Qualifications

• Bachelor's degree in Business Administration, Travel Management, or a related field.
• Minimum of 2 years of experience in a travel program or travel services industry.
• Strong analytical skills with the ability to work with large and diverse sets of data.
• Excellent communication and relationship-building skills.
• Proven ability to balance multiple priorities and meet deadlines.
• Experience with SAP Concur or similar travel and expense platforms is an asset.
• Strong attention to detail, organizational, and time management skills.
• Ability to adapt in changing environments and work effectively with cross-functional teams.
  
  

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.