People & Operations Coordinator

Position Overview:

ShyftLabs is looking for a People Operations Coordinator to join our growing company! Reporting to the Director of Operations, the successful candidate will be responsible for several day-to-day logistics and coordinations, spanning onboarding and offboarding, laptop and software account configuration, HR administration, interview scheduling, and improving people management components.

This role is meant for a multitasker and a problem-solver. Someone who can keep not only themselves organized, but others as well. Someone who can think on their feet, provide support to various leaders, and helps foster a fabulous employee experience.

ShyftLabs is a growing data product company founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.

Job Responsibilities:

Employee Onboarding & Offboarding

• Coordinate onboarding schedules for all new hires, including internal introductions, account setup, and systems access
• Manage offboarding tasks including account deactivation, exit interviews, and equipment return
• Maintain documentation and checklists for both onboarding and offboarding processes
  
  
  

Employee Experience & Support

• Conduct regular check-ins with employees and act as a first point of contact for general HR or culture questions
• Help track probationary periods, anniversaries, and flag any performance or engagement issues to relevant leads
• Take lead on the coordination of performance reviews, employee feedback surveys, and the organization chart and job levels (currently done in Lattice)
• Work with Executive Assistant and managers to plan team events and gatherings
  
  
  

IT & Account Provisioning

• Set up and manage user accounts across core tools including Google Workspace, Slack, Atlassian, Figma, GitHub, etc
• Coordinate with IT vendors or internal leads to configure and ship laptops, including MDM installation and deprovisioning during offboarding
  
  
  

Benefits Administration

• Guide new employees through healthcare benefits enrollment and answer benefits-related questions
• Liaise with benefit providers to resolve employee issues and maintain accurate benefit records
  
  
  

Interview & Recruiting Support

• Schedule interviews across multiple time zones and ensure candidates have all required information and follow-ups
• Share candidate profiles and details with clients for their open roles
• Assist in preparing onboarding documentation and communicating hiring outcomes internally
  
  
  

Compliance & Internal Processes

• Work with Director of Operations & Chief Information Security Officer to support ISO compliance initiatives by helping organize employee training sessions and documentation tracking
• Maintain confidential records in compliance with labour laws and internal audit requirements
  
  
  

Basic Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field; a minor in HR or a recognized HR certification (e.g., CHRP, SHRM-CP, PHR) is strongly preferred
• 2+ years of experience in a People Operations, HR Coordinator, or similar administrative/operations role, ideally in a tech or high-growth startup environment
• Familiarity with common SaaS tools (Google Workspace, Slack, Atlassian, GitHub, Figma, etc)
• Basic technical aptitude to coordinate laptop configuration and manage account provisioning
• Strong organizational skills with excellent attention to detail and process consistency
• Comfort handling sensitive employee data with a high degree of discretion
  
  
  

We are proud to offer a salary within the range of $50,000 to $65,000 CAD alongside a strong healthcare insurance and benefits package. The role is flexibly hybrid, with 3 days per week spent in our Toronto office. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

ShyftLabs is an equal-opportunity employer committed to creating a safe, diverse and inclusive environment. We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.