Sr Mgr, IT, Corporate, Client Services

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Sr Mgr, IT, Corporate, Client Services

Job req id: 25092

Location:

Calgary, AB, CA, T2J 7E8

This position is required to be on-site and is located in Calgary, AB.

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.  

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. 

Reporting to the Director - IT Site Support, as Sr Manager, IT, Corporate, Client Services you will be responsible for providing technical and professional leadership for the Information Technology personnel at the Corporate Offices located around the world. The Site IT team provides outstanding customer service while owning and operating a robust and reliable IT infrastructure that our business partners depend upon. We accomplish this by leveraging our unparalleled knowledge of each site and cultivating trust and collaboration.

This position requires building and maintaining trusted relationships with Senior Executives, their leadership teams and the executive admins, as well as other IT Infrastructure and Security teams and the rest of the IT Site Support organization. The scope of this role includes responsibility for the advancement and support of technology at our sites including end-user technology (i.e. Workstations, laptops, tablets, mobile devices, and printers), infrastructure (i.e. wired LAN, wireless LAN, server, storage, voice, video, and collaboration), desktop applications (i.e. Microsoft Office, Teams, and others), security (cameras and physical access systems) and other locally hosted applications. The position is responsible for managing local on-site teams of dedicated technology professionals at each operating location, who are responsible for supporting and enabling the various technologies required for safe, efficient, and reliable operations.

This position will be required to maintain a noticeable presence on each of the assigned Corporate Offices as well as some travel (<25%) to other Nutrien sites.

What You Will Do:

• Lead, mentor, and support the Site IT employees and contractors at assigned sites
• Ensure site IT personnel are empowered to perform their job
• Provide high-quality support of site Information Technology systems at assigned sites
• Ensure procedures are in place, following industry best practices and Nutrien IT standards, for system security, efficient system operations, routine maintenance, upgrades, and enhancements
• Ensure accurate documentation for all supported systems is current and accessible by authorized personnel
• Facilitate communication between IT Site Support teams to identify shared requirements and opportunities for common solutions
• Ensure proper financial management of the Site IT function across assigned sites
• Prepare an annual budget, monitor expenses, and submit monthly forecasts for the Site IT function at assigned sites
• Seek opportunities for cost reduction through coordination of consolidated purchasing across assigned sites, in collaboration with peers responsible for other Potash, Nitrogen, Phosphate, and Retail sites as well as the other technology towers within the InfraSec organization.
• Define, implement and operate the global strategy to provide world-class technology solutions in the following areas:
• Workgroup Printing services at all Nutrien office locations. Specialty printing requirements supporting manufacturing, laboratories, and enterprise applications may leverage the overall print environment, but operate separately. Includes ownership of the recommended hardware, software and printer configurations required for effective and cost-efficient services.
• Conference Room Technologies – Working with the End-User Computing and Collaboration team, define, implement and operate the technologies that enhance individual and group participation through the use of the provided communication, collaboration, and workgroup productivity technologies.
• Technology support of all training rooms. Ensure the technology supplied in the rooms is sufficient for delivery of the training materials. Develop and execute the processes to efficiently reset the equipment so it is ready for the next training event scheduled. Support the person or organization providing the training on the use of the technology in the training room.
• Own, maintain and execute on the VIP White Glove processes and technologies used in support of the senior executives and executive admins that reside at or visit the Nutrien sites. This includes, but is not limited to:
• Setup, support and facilitate the use of executive level meeting spaces, communication technologies and personal computing and communication devices.
• Work with the communications team and executive admins to produce public, executive and companywide events, such as earnings calls with investors, Town Halls, media events, and management training.
• Provide support of work from home and mobile solutions for our top executives and ensure they can be productive while at home or travelling.
• Manage risk for the Site IT function
• Regularly assess risk and develop risk mitigation plans for all supported technologies, ensuring the confidentiality, integrity, and accessibility needs of the organization are met
• Ensure IT infrastructure supports business resiliency requirements
• Prevent unauthorized access to systems
• Promote Cyber Security Awareness
• Proactively assess the risk of proposed new technology assets
  

What You Will Bring:

• Degree or diploma from a recognized university or technical school in Computer related field
• 10 or more years of related IT experience, including a minimum of 2 years IT supervisory experience
• Safety Leadership – Promote Safety first in all we do
• A proven history of continuous learning in the areas of leadership, technology, financial management and communications
• The ability to motivate, coach and mentor direct reports as required
• Open and transparent with other teams. Demonstrated ability to work together with others to provide the best possible business support and outcomes
• Experience acting calmly and competently in high-pressure situations such as business impacting and/or cybersecurity incidents
• Innovative mindset – A forward thinker who has shown ability to inject new technology and innovative ideas to support business needs
• Strong interpersonal skills – adept at building and maintaining strong working relationships and collaborating and communicating effectively in a business environment
• Knowledge of the industrial plant sites, operations, and inter-dependency of departments
• Excellent facilitation skills
  
  

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

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GROW WITH US. FEED THE FUTURE.

At Nutrien, we never stop growing, because our world never does. Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.

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