Sales Development Representative

About FreshBooks

You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With FreshBooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best—growing their businesses.

We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments—remote, hybrid, and in-office—all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners and accountants worldwide.About The RoleAs a Sales Development Representative, you'll handle the full sales process from talking to potential customers to helping them choose and sign up for the right FreshBooks plan through phone calls, chats, and meetings. You'll also team up with the Support, Accountant Channel, and Product teams to win larger or more complex customer accounts.

NOTE: This role is hybrid, meaning the team comes together in our downtown Toronto, Ontario office up to twice a week.

What You'll Do

• Proactively connect with potential customers through a minimum of 40 outbound calls each day
• Support inbound customer engagement by managing up to 25 hours per week of live chat conversations
• Own the full sales cycle by helping new customers find the right FreshBooks plan and closing daily to meet your individual MRR targets
• Qualify inbound leads from support tickets and marketing campaigns, either converting them directly or partnering with the Upsell team when appropriate
• Stay on top of key administrative tasks to ensure systems and records are always up to date
• Use Salesforce.com to track activity, manage your pipeline, and support accurate forecasting
• Collaborate closely with the customer support team to ensure a seamless experience and stronger customer relationships
• Strive to meet or exceed performance goals, including daily call and lead activity
  
  

What You'll Bring

• Experience in customer-facing environments like support, sales, hospitality, or communications
• A growth mindset! You’re open to feedback and eager to develop your tech sales skills
• Confidence and clarity when speaking with prospective customers
• Excellent communication skills to connect effectively with both customers and teammates
• An organized, self-starter approach, combined with a genuine interest in building connections
• A results-driven attitude with the motivation to grow your career and exceed sales goals
• Comfortable with essential tech tasks like sending emails, booking meetings, and building simple slide decks
  
  

You'll Stand Out If You Have

• Previous experience in a performance-driven sales environment like cold outbound or door to door sales
• Familiarity with SaaS or working at a technology company
• Hands-on experience with CRM tools like Salesforce or HubSpot
  
  

Perks & Benefits

We Understand That You'll Weigh Many Factors When Deciding If FreshBooks Is The Right Next Step In Your Career. Here Are Some Of Our Offerings For Our Employees (we Call Ourselves FreshBookers) To Support Their Growth

• Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
• Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
• Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office.
• Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
• Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.
  
  

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at [email protected].