Proctor

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Leadership & Learning Pillar within Student Experience consists of eight teams that support students throughout their studies – from orientation and transition programming to academic success initiatives, as well as experiential learning and future career planning. Along with our colleagues in Wellness & Well-being and Sports & Recreation, we help to create an environment where all Western students belong, learn, and thrive. We work collaboratively with Faculties and support units across campus. From our central position, we add value in a few critical ways, including:

» Developing tools and resources that support undergraduate and graduate students, faculty, and staff

» Identifying opportunities to align or standardize practices

» Facilitating programming that compliments and uplifts other work on campus

» Collecting data that tells a compelling story about the Western student experience

The Accommodated Exams team provides student support for in-person assessments(tests, quizzes, and exams) including accommodated assessments for students with disabilities.

Responsibilities

The incumbent will:

• Professionally support and monitor in-person accommodated assessments
• Perform a range of administrative tasks and assessment support in accordnace with policies, procedures, and regulations, including back-up support for other administrative role
• Assist in de-escalating stressful situations and providing guidance for error resolution, including contacting instructors to verify assessment set up
• Resolve inquiries related to examination irregularities in accordance with university policies and procedures
• Check student attendance and administer assessments based on individual accommodations
• Supervise students with disabilities in one of the Student Experience’s key on-campus assessment writing locations, including King’s University College
• Prepare assessments depending on individual student needs, manage multiple student stop-clock breaks and timekeeping issues, and is accountable for generating reports for any incidents
• Setup assessments that require software such as Microsoft Office Suite, Kurzweil, ZoomText, Dragon Naturally Speaking, JAWS
• Ensure that students take only permitted articles, instruments, aids, and materials into the examination room
• Give clear instructions to students about the conduct of and agreed upon accommodations for each assessment
• Scribe or read aloud for students with disabilities as directed
• Perform other assessment duties as required
• Adhere to university and provincial confidentiality policies
• Be expected to work in-person with regularly scheduled in-person meetings

Qualifications

Education:

• Completion of a high school diploma and completion of some post-secondary education required

Experience:

• 1 year of experience providing customer service
• Professional or personal experience working with persons with disabilities is essential
• Experience with technology is an asset

Skills, Abilities & Expertise:

• Detail-oriented with an ability to process critical information to then action tasks with accuracy and urgency
• Ability to employ a systematic and efficient approach to work
• Ability to confront sensitive issues or situations in an objective manner
• Ability to apply critical thinking to evaluate information and troubleshoot issues
• Excellent verbal and written communication skills
• Confidence dealing with a diverse range of disabilities and complex situations that may arise
• Strong computer skills and technical acumen with the ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
• Ability to manage time-sensitive priorities and adapt readily and effectively to changing priorities and demands
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to remain calm in stressful and highly emotional situations
• Ability to respond to multiple issues, demands, and concerns from different stakeholders on different platforms
• Ability to communicate effectively, keep others informed and work well with others to create solutions
• Ability to interact professionally with students, staff, faculty, and other members of the university community

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.