Customer Service Associate - Mailroom

Burnaby, CA-BC Position Type

Full time

Requisition ID

30620

Level of Education

Years of Experience

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Job Description BCAA Job Posting
Job Summary/Objective Working in busy mailroom, performing various duties
Essential Functions and Responsibilities:

• Received, sorts, log and deliver all incoming mail and packages throughout the building.
• Prints, sort and insert high volume daily documents.
• Operates document insertion machine. And postage machine.
• Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
• Performs verification duties as required
• May trouble shoot data problems
• May assist in development of production formats and keying procedures
• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Performs other duties as required
• Repetitive motion is required: may require twisting/bending/climbing
• Required to stand, walk, simple grasp, reach with hands and arms
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• Ability to lift up to 55 lbs. unassisted

Preferred:

• Previous experience in customer service

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.