Technical Support Specialist

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Our Technical Support Specialist position offers you an opportunity to learn Open Text’s cloud fax solutions and technologies in a fast-paced team environment.

What The Role Offers

• Utilizing exceptional written and verbal communication skills while supporting escalations from our Network Operations Center (NOC) and Support teams.
• Evaluating system/application log files from internal servers to accurately document the troubleshooting process, including information collected, analysis performed, diagnosis of root cause and actions taken to correct the issue
• Meeting project deadlines and utilizing time management skills.
• Conducting post-testing and validating operational changes, software releases and network maintenance
• Understanding the customer’s perspective and enabling resolutions of complex technical issues with the customer’s environment and services in mind
• Being a team player and willing to share ideas, suggestions, and feedback during scheduled team meetings.
• Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.
• Contributing to the knowledge base by authoring and editing technical procedures to share current information with team members and other internal teams
  
  

What You Need To Succeed

• Bachelor’s degree and a minimum of 2 years of related work experience. Equivalent work-related experience or equivalent combination of education and experience will be considered.
• Proven skills to handle progressively complex problems.
• Able to provide on-call support and escalations by way of scheduled rotation, which may include after hours, weekends, and holidays.
• Established technical problem solving and critical thinking skills, including the ability to think creatively to find solutions and multi-task.
• Written, verbal and listening communication skills to write documentation and communicate with managers, customer’s and colleagues.
• Coordination, organizational and teaming skills.
• Good foundation/working knowledge with Windows OS/Linux.to include the below:
• General knowledge of network concepts and familiar with network utilities (ping, traceroute, netstat, nslookup)
• Web Server Administration – Apache/Tomcat
• Basic batch file creation to automate routine jobs
• Experience with Linux required
• Basic Shell scripting experience
• General knowledge of Windows Services (FTP, SMTP, HTTP, etc)
• Evaluate system/service log files and Event viewer for potential problems.
• Basic system monitoring tools. (TaskManager)
  
  

Once Last Thing

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.