Technical Engineer (3-5 Years' Experience)

Join a tech company that’s making a difference in healthcare

At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers. 

The role

Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. We’re seeking service-minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.

Customer Communication & Case Management

• Independently manage and resolve technical support cases logged in the ServiceDesk system, ensuring accurate documentation of actions, solutions, and system changes.
• Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.
• Engage directly with customers, partners, and distributors to gather technical information, clarify system behavior, and communicate updates throughout the resolution process.
  
  

System Deployment & Configuration

• Perform independent installation and configuration of Windows-based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within Sectra’s imaging environment.
• Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.
  
  

Integration & Interoperability

• Independently implement integrations between Sectra’s solutions and external healthcare systems, including EMRs, RIS, HIS, and AI tools, using standard-based interfaces (DICOM, HL7, IHE) and custom APIs.
• Troubleshoot and resolve interoperability issues involving imaging workflows, system connectivity, and data exchange protocols.
  
  

Technical Troubleshooting & Subject Matter Expertise

• Serve as a technical resource in diagnosing and resolving complex issues related to system performance, configuration, and integrations.
• Maintain and continuously expand strong working knowledge of Sectra’s product suite, including software applications, hardware infrastructure, and associated services.
• Demonstrate subject matter expertise in key technical areas as needed to support projects, customer requirements, or team development.
  
  

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So are you a fit?

• Excellent communication and organizational skills, both written and oral in English (French is an asset) with a passion for healthcare and technology.
• A degree in computer engineering, health informatics, or related field with strong academic performance.
• 3 - 5 years of experience in a fast-paced IT environment
• 2 - 3 years of experience in healthcare IT, technical support, or system administration.
• Working knowledge of PACS/RIS system, HL7/DICOM standards, and clinical workflows
• Experience with Windows Server, MS SQL, Active Directory, and VMware.
• Experience with scripting (e.g., PowerShell or Python) and cloud environments like Microsoft Azure is an asset.
• A passion for service excellence, with exceptional customer service.
• Highly organized and deadline-driven, and enjoy a fast-paced work setting.
  
  

How We Make Your Work Meaningful And Rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:

• Education assistance for team members to continuously enhance their knowledge
• Robust health, dental and vision benefits, effective the month following your start date
• Monthly health spending account
• RRSP matching after 3 months of employment
• Reimbursement of home internet expense
• 4 weeks of vacation at a minimum
  
  

Our salary range for this role falls between $85,600 and $108,600. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

We use AI-powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.