Business Development Manager

TERRITORY: BC - Vancouver Island, Fraser Valley & Lower Mainland

Mostly remote with travel.

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

ABOUT GLOBUS FAMILY OF BRANDS

With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

THE ROLE

Our Field Sales team (Business Development Managers) visit agencies, meet with owners/managers, conduct product training, and attend many industry shows/conferences to spread the Globus news.

This role has up to 60% travel required, which includes evenings and weekends.

In conjunction with the National Accounts Manager, serve the external National Account partners by generating preference for our brands and increasing sales. Deepen relationships with HQ teams and key agencies and advisors within those accounts. Work with HQ Consortia accounts on programs to promote GFOB and to grow sales mutually.

EXPERIENCE REQUIRED

• Developing new business
• Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
• Leisure travel product knowledge, preferably Globus and Cosmos products, services, and benefits
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Having bottom-line accountability
• Business process intelligence (understanding internal processes to resolve issues and ability to continuously improve key business processes)
• Presenting easily and effectively to make the sale and educate business partners

THE POSITION

The Business Development Manager is responsible for the following results:

• Generating and increasing sales within assigned territory
• Developing and maintaining relationships with the Inside Sales team to fulfill customer need
• Monitoring competitor products, services, marketing, and sales strategies
• Communicating advertising and sales promotion programs to assigned accounts to encourage implementation of programs that will generate sales, such as co-op advertising, direct mail, and consumer shows
• Recommending changes regarding revenue opportunities and potential sales volume, and changes in products, services, and policy
• Achieving established financial objectives
• Troubleshooting account problems using resources available
• Deliver agency level sales reporting as needed to keep accounts informed of their sales progress
• Developing and maintaining relationships with the Inside Sales team to fulfill customer needs
• Keeping management informed by submitting activity and result reports for all sales activity, budget and territory business plans
• Expressing ideas for process improvements to increase flexibility, reduce administrative costs, and increase interactivity with customers
• Representing and presenting at agency training courses, multi-supplier shows, and consumer shows.
• Designing PowerPoint presentations for webinars and trainings
• Contributing to a team effort by accomplishing related results or projects

BDM SUPPORT TEAM

Our BDM team is highly supported by Marketing, Inside Sales, and a Groups Coordinator who are there to help and support the BDM’s success. Together, we ensure our BDMs have the tools, resources, and strategic support they need to thrive. Below is a list of ways in which the BDM’s are supported:

• MARKETING
• Webinars
• Develop and host Zoom webinars twice monthly (on average) for the advisor community that help supplement and support BDM trainings
• Provide BDM-focused PowerPoint decks to streamline presentation preparation
• Share these decks with the international teams when relevant
• GFOB U
• Oversee content for GFOB University, where advisors earn certification as GFOB experts
• How-To Videos
• Produce short videos for the TAP demonstrating how to access our key tools, supporting both new BDM training as well as advisor education
• SALES
• PLAYBOOK
• Manage content for the GFOB Playbook, the core training manual for the sales team
• INSIDE SALES ACCOUNT MANAGERS
• Strategizes with the BDM to increase sales within the territory through marketing and call campaigns. This allows the Sales Team to be 100% dedicated to Trade within the industry.
• Responsible for increasing sales with their Select Accounts as well as supporting the Premier Accounts, non-geographic friendly locations within the territory as well as building relationships with New Accounts.
• Conduct one on one trainings, educating travel advisors on our products, destinations, and promotions with a focus of servicing travel advisor questions regarding brand products, promotions, destinations, policies and sales barriers
• GROUPS COORDINATOR
• Provide specialized support for group bookings and logistics, ensuring seamless coordination and execution.

THE DEPARTMENT

Travel Agency Sales consists of a Managing Director of Sales, National Accounts Manager, Business Development Managers, Project Coordinator and Inside Sales Account Managers. The team works directly with our travel agency channel to increase customer business through national and regional sales and marketing strategies.

Our Field Sales team (Business Development Managers) develops new opportunities with strategic business planning that aligns with individual account needs and national sales and marketing strategies. Inside Sales source new opportunities within the trade channel along with supporting the travel agency community with sales needs, marketing assistance and general inquiries.

EDUCATION

The preferred candidate will hold a bachelor's degree (B.A.) from four-year College or university; or three+ years related experience and/or training; or equivalent combination of education and experience.

EEO

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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