Control Centre Operator, Casual

GardaWorld


Date: 11 hours ago
City: Toronto, ON
Contract type: Full time
Ready to suit up as a Control Centre Operator?

Join our Team as a Control Centre Operator. We are currently seeking a reliable and tech-savvy Control Centre Operator to join our dynamic office team at GardaWorld. This casual role offers flexible, on-call hours (no guaranteed shifts), ideal for candidates with prior experience in scheduling, customer service, and working with technology. If you're a proactive communicator who thrives in a fast-paced environment, we’d love to hear from you.

What's in it for you?

  • We pay for your training at GardaWorld Campus
  • Structured Security Guard training – the best in the industry
  • The first step in your new career journey
  • We offer competitive wages & comprehensive health benefits
  • Uniform provided free of charge
  • Opportunities to grow alongside GardaWorld
  • Continuing education through GardaWorld Campus like Use of Force training

Responsibilities for Control Centre Operator

  • Create and manage schedules using scheduling software for a designated portfolio of accounts
  • Maintain accurate and up-to-date schedules across assigned sites
  • Fill all open shifts with appropriately classified guards, ensuring proper coverage
  • Confirm and approve billing and payroll for your portfolio of accounts
  • Investigate and resolve reported payroll discrepancies in coordination with relevant departments
  • Monitor and manage staffing levels, including additional coverage requirements
  • Minimize costs related to overtime, training, and show pay through efficient scheduling
  • Follow all scheduling instructions and procedures as outlined by management
  • Administer and process coverage change orders as needed
  • Work collaboratively with different departments within the control centre to provide ad hoc operational and administrative support

Qualifications For Control Centre Operator

  • Minimum of Grade 12 education with 1-2 years work experience, with Microsoft Office and Scheduling software knowledge
  • Must have excellent customer service skills.
  • The incumbent must have excellent interpersonal, organizing and planning skills, knowledge of Windows operating system, and a thorough understanding of the GTA and GardaWorld accounts.
  • The individual must be flexible and able to work upon short notice
  • Must be available 24/7, including days, nights, weekends, and holidays, to work any shift as assigned
  • Have a clear criminal background
  • Be eligible to work in Canada
  • Must be able to work continental rotation

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