Category eCommerce Manager

Position Snapshot

Business area: Nestlé Canada

Location: Brampton, ON located at 9050 Airport Rd, Brampton, ON L6S 6G9;

Hybrid

A Little Bit About Us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

Position Summary

We are seeking a dynamic Category eCommerce Manager to support Key Account Managers and the Customer Development Team in achieving online sales and profit targets for assigned customer categories. This role involves managing customer online listings, ensuring content accuracy, and identifying optimization opportunities. The ideal candidate will collaborate with various internal teams to implement customer-specific online execution programs aligned with the OMNI strategy and contribute to strategic planning efforts. Responsibilities include developing the online segment of Customer Category Plans, accurately forecasting online sales volumes, and analyzing merchandising and marketing strategies to enhance online performance. The Customer eCommerce Manager will also lead in-store and OMNI activation plans, foster strong relationships with key customer partners, and develop reporting and KPIs to track progress.

A day in the life of Customer eCommerce Manager

• Support Key Account managers, Team Leaders, and internal partners to achieve online Sales and Profit targets for assigned customer(s) categories and team.
• Responsible for managing customer online listings, ensuring content accuracy, and identifying optimization opportunities. Collaborates with Centre of Marketing Excellence (CME), Business Unit counterparts, Key Account Managers, and customer teams to implement improvements and support the OMNI strategy.
• Collaborate with CME and CSD counterparts to develop and implement customer-specific online execution programs in line with OMNI JBP/Category Plans and eCommerce guidelines, while co-leading monthly and quarterly strategic planning with agencies and partners to execute plans, assess performance, and partner with KAMs to implement eCommerce-specific elements of the Category Roadmap and Sales Playbook initiatives.
• Collaborate with category KAMs to develop the online/eCommerce segment of the Customer Category Plan(s) and contribute to the Joint Business Plan, while ensuring that customer-specific forecasts for online sales volume are accurately reflected in promotion plans and entered into planning tools for effective forecasting.
• Analyze and recommend effective merchandising, marketing, and product strategies to enhance online performance and support Nestlé's SRM goals. Partner with KAMs to align online strategies with in-store initiatives and promotions for optimal results, fostering strong relationships with customer partners.
• Lead and assist in executing in-store and OMNI activation plans across all categories within the Customer Development team, closely collaborating with the Retail team to implement merchandising priorities
• Serve as the customer-facing representative for eCommerce and digital media counterparts, assisting the Customer Development Team in cultivating senior-level eCommerce customer relationships.
• Develop customer-specific reporting and key performance indicators (KPIs) to track progress against objectives and identify drivers of online performance and improvement opportunities. Collaborate with internal stakeholders to address challenges.
  
  

What will make you successful?

• Minimum 5 years in progressive sales or marketing roles with at least 3 years of direct eCommerce (Account Management) experience in either pure player or OMNI customers
• Demonstrates understanding of eCommerce sales and profitability drivers
• Required knowledge of paid and organic search, digital and programmatic media, digital merchandising, digital marketing, and both existing and emerging eCommerce routes to market.
• Knowledge of Profitero/Edge by Ascential platforms, customer self-service portals an asset
• Strong understanding of retail market environment and in-store merchandising and OMNI execution
• eCommerce Media or Digital commerce agency experience an asset
• Demonstrated success in previous roles, delivering against KPIs.
• Completed University Degree ideally in Business Administration
  
  

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
  
  

What You Need To Know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.