Business Manager, Laboratories

Clinical laboratory services are a critical, evolving part of health care and their effective delivery depends on business systems that can adapt to operational needs. At Mount Sinai Hospital, the role of Business Manager, Laboratories offers an opportunity to engage with complex business cases influenced by emerging laboratory technologies, evolving funding models and data-driven financial decision-making. You’ll manage everything from billing integrity and funding submissions to client inquiries and mining laboratory performance data, strengthening systems that underpin clinical accuracy and service delivery. If you’re ready to shape how essential lab services are funded, delivered, and sustained, you’ll find real influence and purpose in contributing to tangible outcomes.

Is this you?

You are highly organized and methodical in managing complex workflows. Whether reviewing billing records, tracking contract terms, or preparing regulatory reports, you bring structure and focus to every task. With a sharp eye for detail and a commitment to accuracy, you develop reliable processes that others can depend on. In a role where precision directly influences financial outcomes and operational credibility, your reliability is essential.

Are you drawn to the challenge of making operational data reliable and reportable. You know how to identify the right information, validate it, and ensure it’s ready to support billing, funding, and lab reporting processes. It’s rewarding work for someone who sees data as more than just numbers, but as the foundation for credibility.

If you’re skilled at building alignment across people and priorities, you’ll thrive in this role. You move conversations forward and know how to keep people focused on what needs to happen next. Whether you're working through contract terms, resolving billing issues, or coordinating input for funding proposals, your clarity creates progress.

About The Pathology And Laboratory Medicine Team

Pathology and Laboratory Medicine (PLM) at Mount Sinai Hospital is recognized in Canada as a reference centre of excellence for laboratory services. Our internationally acclaimed professional and technical expertise, combined with advanced technology platforms, has made PLM a national leader in providing quality laboratory services, education, and research. We offer a wide range of diagnostic support to hospitals, medical clinics, and healthcare professionals in the Greater Toronto Area, and across Canada. The Core Lab serves our hospitals and affiliates 24/7 providing rapid response testing for timely diagnoses and treatment of our acute patients. Anatomic Pathology processes specimens and offers diagnostic and consultative services that contribute to the delivery of precision medicine. The Diagnostic Medical Genetics division includes diagnostic testing of prenatal and perinatal conditions in pregnancies and an array of molecular testing covering hereditary cancer, tumour biomarkers and polycystic kidney disease.

In This Role You Will

Operations Management

• Manage day to day activities of the Pathology and Laboratory Medicine’s business unit to ensure efficient operations
• Oversee billing and invoicing of laboratory testing services, including the recovery of compensation, supplies, and reagents from contracted users
• Oversee extraction and validation of laboratory data from LIS to support billing accuracy, reporting requirements, and data integrity, in collaboration with LIS and Lab Managers. This includes using MRT or other programs for volumes and TAT for quarterly reporting to OH-CCO
• Monitor business unit workload and workflow, including the extraction of workload statistics and KPIs for reporting and the implementation of process improvements as needed
• Manage client and stakeholder communications related to billing, pricing changes, testing methodologies, and the resolution of escalations or outstanding accounts
• Develop pricing with the Lab managers for lab services and participate in the preparation of proposals for lab services
• Keep abreast with changes in technology within Pathology and Laboratory Medicine and Microbiology that may affect test pricing and laboratory services costs
  
  

Human Resource Management

• Manage, coach and mentor a team of employees comprised of Customer Service Coordinators, Billing staff and Data analysts
• Participate in hiring and training of staff
  
  

Lab Services Contract Management

• Handle and maintain all laboratory services contracts and agreements, ensuring timely renewals and payments
• Oversee annual renewal of the MSH laboratory license and the preparation of reports and presentations to senior lab administration, inclusive of data validation and trend reporting
• Participate in the preparation of lab services proposals which includes responses to OH-CCO requests for proposals (RFP) and expressions of interest (EOI)
  
  

Financial Management

• Participate in the preparation of annual operating budgets, monitor expenses and run rates
• Participate in the development of business cases and financial analysis to support capital equipment purchases and cost-benefit evaluations
  
  

Quality Management

• Establish and maintain monthly performance metrics
• Implement standard work practices, instill accountability, and ensure compliance with relevant regulatory and accreditation requirements
• Develop the laboratory’s business unit’s policies and procedures, SOPs and ensure these are annually reviewed and updated
  
  

Job Requirements

Mandatory

• Successful completion of a bachelor’s degree in business, health, computer science or related field from an accredited educational institution
• 5 years supervisory experience in a laboratory or health related field
• Applicants with proven equivalent recent and related training and experience may be considered
• Proven financial experience as it relates to planning and accountability of financial resources and expenditures
  
  

Skills and Knowledge

• Proven knowledge of all aspects of laboratory technology in a hospital setting as it relates to the area of responsibility, including accreditation, licensing and regulatory requirements
• Demonstrated strengths in planning, coordinating, implementing, and evaluating technical operations
• Proficient with MS Office software programs (e.g. Outlook, Word, PowerPoint, Excel, etc.) and is familiar with generative AI
• Experience analyzing financial business performance and developing business cases to lead change within the organization
• Excellent project management skills with a proven ability to plan, organize and coordinate various activities
• Exposure to Lean principles and a continuous improvement mind-set with the ability to use these in support of improving the delivery of healthcare to patients
• Strong financial planning, analytical and problem-solving skills
• Excellent written and verbal communication skills with the proven ability to clearly define and articulate requirements, priorities, impacts, and solutions
• Demonstrated commitment to professional and personal development
• Demonstrated satisfactory work performance and attendance history
  
  

If this sounds like you and you’re ready to build your career within clinical business management, apply now and let us know why you’d be a great addition to our team.