Operations and Customer Service Associate

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

Location: 755 Queensway East Unit 18 Mississauga, ON L4Y 4C5

What you will be doing, including, but not limited to:

Customer Service

• Responsible for inbound and outbound communications from customers and suppliers
• Capture, record, and commit orders based on customer needs and service levels
• Track deliveries and proactively communicate with customers and management in case of any events, delays, or service failures, actively seeking solutions
• Identify customer opportunities in response to customer inquiries and product management
• Provide support to the operations team with day-to-day needs
• Assist in order scheduling, conduct inventory counts, and perform order analysis.
• Generate reports using ERPs and data tools (i.e. PowerBi) to create insightful analyses
• Responsible for onboarding new customers, suppliers and updating master files
• Introduce, add and update products, as required
• Responsible for coordinating and executing validation studies
  
  
  

Receiving

• Receive and unload incoming products and compare information on packing slips with purchase orders to verify accuracy of shipment
• Inspect, sort, count, package, label, and unpack inventory that is received
• Inspect shipments for damages, loss, or defects, and notify Quality Assurance of findings
• Responsible for accurately receiving, reporting, and distributing purchased items
• Stock shelves in the warehouse ensuring that product is allocated to the correct pick location
  
  
  

Shipping

• Prepare orders for shipment in accordance with the pick list and shipping requirements
• Be aware and notify management of shortages
• Package and ship in accordance with SOP, packaging guidelines and accepted methods / practices this includes cold chain and ambient packaging
• Organize pick list and cross check against End of Day reports
  
  
  

Product Handling

• Read pick list and verify the product matches the pick list order
• Verify that the lot number and expiry date matches the pick worksheet and the product.
• Identify issues with orders, troubleshoot and find appropriate corrective actions
• Communicate with customers if orders require adjustments
• Monitor packaging material supplies and notify team when materials need to be reordered
• May need to operate mechanical equipment in loading and unloading material and equipment
  
  
  

Facilities & Maintenance

• Liaise with external vendors for all Preventative Maintenance contracts and ensure proper schedules are maintained
• May be on-call for all after hour emergencies related to the facility
• May be responsible for all maintenance and scheduling vendor services related to the facility.
  
  
  

WORKING CONDITIONS

Physical Effort

• 50% of the work may be done while in a standing position. Concurrently, 40% of this time is spent bending, reaching, climbing, pulling, pushing and lifting objects up to 40 lbs
• The physical environment is a clean, quiet warehouse area.
  
  
  

Job Specifications & Qualifications

• High School diploma and at least 2 (two) years of previous working experience preferably in a Pharmaceutical/GMP facility
• Must be able to speak, read, and write fluently in English with French is a highly valued asset
• Ability to lift up to 40lbs
• High attention to detail with exceptional organizational skills
• Excellent verbal, written, interpersonal skills and a strong focus on customer service
• Able to work with minimal supervision and work collaboratively with cross-functional teams.
• French speaking preferred
• Strong computer skills including Microsoft Suite (Word, Excel, PowerPoint). Knowledge or experience with Inventory Management Systems (es. SAP, Oracle, etc.) would be an asset
• Excellent problem solving, thinking skills and good independent judgment are required
  
  
  

Why you should work with us?

• Paid vacation
• Annual Bonus
• Paid sick days
• Comprehensive salary
• Benefits package
• RRSP
• Opportunities to develop new skills and progress your career
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
  
  
  

If it sounds like you, we want you to apply!

About Us

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [email protected] for accommodation.