Product Knowledge and Enablement Manager

Product Knowledge and Enablement Manager (Hybrid)

Survalent Technology is seeking an energetic and versatile leader to join our team as the Product Knowledge and Enablement Manager. In this role, you'll shape and drive the strategy behind our technical training and knowledge-sharing efforts for our SCADA and ADMS solutions. You'll work closely with teams across product management, deployment, documentation, and training to ensure both our internal teams and customers have the knowledge and tools they need to confidently install, configure, and use our systems. If you're a collaborative leader who excels at turning technical content into practical, easy-to-understand resources, we’d love to connect with you.

The successful candidate will lead the planning, creation, and management of Survalent’s technical knowledgebase, making sure it becomes a key tool for global customer success and product support. They will design easy-to-grow documentation and training systems to support complex SCADA/ADMS deployments and will create high-quality content like manuals, guides, simulations, and videos. Working closely with engineering, product, support, and training teams, they will ensure all materials are clear, accurate, and up to date with product changes. Through leadership, mentoring, and a focus on ongoing improvement, the candidate will help build a strong knowledge-sharing culture that gives both our teams and customers the information and confidence they need to succeed.

Responsibilities will be assigned according to priority and may include:

• Own the strategy, structure, and quality of Survalent’s technical knowledgebase.
• Lead the creation and maintenance of high-impact content, including manuals, deployment guides, training materials, and support documentation. Ensure content is scalable, accurate, and aligned with product evolution.
• Act as a subject matter expert in SCADA/ADMS systems, collaborating with engineering, product, and support teams to ensure technical accuracy.
• Aligning content with global deployment needs, integration standards, and user onboarding requirements.
• Manage and mentor a team of technical writers and trainers. Review content for clarity, accuracy, and consistency. Oversee planning and delivery of customer-facing and internal enablement materials.
• Implement tools and processes for efficient content lifecycle management.
• Drive continuous improvement through feedback and testing. Ensure compliance with security, regulatory, and internal standards.
• Partner with product managers, developers, QA, and system specialists to extract technical insights.
• Coordinate closely with the training department to align documentation with instructor-led and self-paced training strategies.

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Education, Knowledge, Skills and Abilities

• Bachelor’s degree in electrical engineering, Computer Science, Engineering Technology, Technical Communication, or a related field. Degrees in Power Systems or Automation Engineering
• 5+ years of experience with SCADA and ADMS systems (SCADA/OMS/DMS), particularly in the development of related documentation, including technical writing, technical training, and product or feature-level content.
• Knowledge of SCADA systems—preferably in electric utilities, substations, or renewable energy applications—is a strong asset.
• Experience using product management and collaboration tools, such as Jira, Confluence, or similar platforms.
• Proficiency with documentation tools and content formats, including Microsoft Word, Excel, Visio, PDF, HTML, and PHP. Familiarity with modern technical authoring tools is also desirable.
• Skilled in developing multimedia training content, using tools such as Articulate 360, Camtasia, and Adobe Learning Management Systems (LMS).
• Highly self-motivated, action-oriented, and able to work independently with minimal supervision.
• Strong project management skills, with the ability to manage multiple initiatives, meet tight deadlines, and maintain high attention to detail.

This is a full-time permanent position reporting to the Vice President of Product Management. If you are interested in joining a growing organization in this exciting role, please submit your cover letter and resume or have them send theirs by selecting the link below:

https://www.fitzii.com/apply/94318?s=fc

About Us:

Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.