Vendor Manager, Mid Market TBS

Location: Montréal, QC, CA, H3B 1S6 Calgary, AB, CA Edmonton, AB, CA Halifax, NS, CA Montréal, QC, CA Toronto, ON, CA Vancouver, BC, CA Victoria, BC, CA Req ID: 49214 Jobs by Category: Sales and Marketing Job Function: Sales & Professional Services Status: Full Time Schedule: Regular

Description

As a Vendor Manager for TELUS Business Solutions (TBS), you will manage relationships to meet sales, revenue, quality, and efficiency objectives within our account base through digitally enabled solutions. Your role will involve building meaningful relationships with our channel partners and senior leadership, partnering with them on their key priorities, and driving successful outcomes for our customers to drive a digital first strategy.

If you are a results-driven individual with a keen eye for detail and a passion for fostering strong partnerships, this position is perfect for you. You will focus on achieving delivery capabilities, developing actionable insights, and driving impactful improvements.

What you’ll do

As the primary liaison, you'll manage channel relationships, analyze performance data, and facilitate cross-team communication. Your focus will be on enhancing performance, managing risks, and aligning vendor channel activities with TELUS objectives.

Key responsibilities include:

Strategic Vendor Management

• Lead and manage relationships to drive channel success
• Develop and implement initiatives to improve performance aligned with business objectives and a digital first approach
• Monitor and analyze channel performance against TELUS quality standards and targets
• Create and execute risk mitigation strategies for change management initiatives
• Present monthly and quarterly business reviews to TELUS Executive leadership
• Drive US market expansion through strategic partnerships and market analysis

Performance Analysis & Optimization

• Analyze channel data to identify trends and improvement opportunities to increase digital adoption
• Drive initiatives to enhance sales, quality, and operational efficiency
• Review and optimize channel processes to achieve revenue targets
• Develop and track key performance indicators (KPIs)
• Implement corrective actions for performance gaps through appropriate channels

Cross-functional Leadership

• Serve as primary liaison with our channels
• Coordinate product updates, policy changes, and procedural modifications
• Identify and resolve root causes
• Facilitate knowledge transfer and training across teams
• Lead strategic planning and change management initiatives

Qualifications

• Strategic Thinking & Change Management: Ability to think strategically, form strong relationships, and manage change effectively within the team and across cross- functional stakeholders
• Problem Solving: A creative thinker with sharp analytical and problem-solving skills.
• Business Acumen: Ability to translate broad strategic goals into meaningful and measurable programs.
• Subject Matter Expertise: Ability to work with ambiguity while providing knowledge, expertise, and guidance to help the team execute program initiatives.
• Communication Skills: Compelling story-telling, distilling vague concepts and/or complex problems into concise summaries, delivering executive level presentations.
• Organization & Prioritization: Ability to effectively manage multiple projects simultaneously and prioritize work across the team.
• Demonstrate Alignment with TELUS values: Ability to embrace change and innovation, strive for greatness, and build trust and integrity in your work is essential.

Great-to-haves

• Experience in vendor management and business operations, with more than 12 months of experience in a similar role.
• Experience in digital sales & marketing
• Experience in strategic planning, governance, and program management.
• Familiarity with project management methodologies.
• Working knowledge of TELUS products and services.
• Experience leading transformational change management activities.

Required Professional Designation/Certification

Bachelor’s Degree in Management/Business/Marketing/Sales or related Technology fields or related discipline and 5+ years of relevant experience.

#LI-REMOTE

Salary Range: $94,000-$142,000 Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.