CLAIM ASSISTANT

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Reporting to the Manager Claims Auto, Salvage, the Claim Assistant, Salvage handles many tasks to support Claim Advisors, including but not limited to setting up and assigning claims, requesting reports, issuing payments and recoveries, and using multiple software programs

Accountabilities:

• Provide superior customer service experience for Claim Advisors of all levels
• Collaborate within the Operations team and Claim Advisors
• Provide on the job training for team members as requested by manager
• Proactively manage day-to-day priorities, balancing new assignments with active tasks
• Act as back up to other Claim Assistants
• General office duties

Qualifications and Experience:

• Minimum high school education or equivalent
• Customer service experience is required
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy
• Excellent verbal and written communication skills
• Ability to collaborate with peers and subordinates to reach goals
• Highly motivated and able to work well independently
• Enrollment in CIP designation is an asset.
  
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