Community Support Coordinator

The Role

We’re building state-of-the-art AI coaching technology.

Our goal is to revolutionize coaching in sports - eSports and the real world - by leveraging the latest in data and AI, making coaching affordable and accessible to every child, hobbyist, and athlete. We’re starting in gaming and eSports, then taking our technology to the next level in the real world.

Approx. 10-20 hr/week

Things You'll Do

• Monitor and moderate our Discord server and partner communities (engage with comments, assist with questions, escalate issues)
• Respond to players across our other social media channels
• Manage incoming support tickets and bug reports
• Log, tag, and surface insights from community conversations and feedback
• Help with data entry and basic analysis of player feedback, survey results, or support logs
• Assist with internal documentation and support processes
• Tinker with automation tools (Zapier, bots, webhooks, etc.) to make things smoother
• Collaborate with product, design, and marketing to reflect the voice of the player

What We're Looking For

• You’re familiar with Rocket League (bonus if you’ve used trophi.ai)
• You’ve been active in game communities (modding, creating content, or managing)
• You’re organized and responsive, nothing falls through the cracks
• You’re curious and tech-comfortable: spreadsheets, forms, bots, simple scripts, etc.
• You enjoy chatting with players, solving issues, and improving systems
• You’re comfortable with asynchronous work and working across time zones

Nice to Have (but not required):

• Experience moderating or managing a community on Discord or Reddit
• Some familiarity with tools like: Zapier, and Google Sheets
• Customer support experience (Jira)
• An eye for automation, pattern spotting, or light data analysis

About Us

Founded in St. John’s, Canada, trophi.ai is building industry-leading technology in eRacing and eSports. Today, we’re focused on AI coaching for eRacing (F1 Series, iRacing, etc.), Rocket League, and more, but our ambition is to build AI coaching for all sports, eSports and the real world, and help over a billion people realize their potential.

If you’re looking to work at a disruptive company and fundamentally change the future of sports and performance, welcome to trophi.ai.