Public Engagement Manager

Highlights of the Job

EPCOR's Water Services group (EWS) is excited to announce a full-time, permanent opportunity for a Public Engagement Manager. Based at our Rossdale Water Treatment Plant in Edmonton, this role is part of the Communications & Public Engagement team.

We welcome applications from both current EPCOR employees and external candidates. Current employees are reminded to use their "@epcor.com" email address when submitting applications.

EPCOR is seeking a strategic and experienced Public Engagement Manager to lead the development and execution of engagement strategies across a diverse portfolio of projects.

From project initiation through to completion, this role plays a critical part in ensuring that engagement programs meet regulatory standards, align with stakeholder expectations, and support project goals. With many initiatives spanning over a year, the Manager will need to apply sound judgment, critical thinking, and smart resourcing strategies to navigate complex challenges and deliver meaningful outcomes.

Success in this role requires deep expertise in public engagement practices and the ability to build strong relationships with a wide range of stakeholders—including customers, government representatives, and regulatory bodies. The Manager will also champion process improvements and ensure alignment with EPCOR’s broader external communications goals. If you're passionate about community engagement and ready to lead impactful initiatives, we encourage you to apply.

What you’d be responsible for

The Public Engagement Manager is responsible for supporting the growth and performance of a team of four direct reports. They work in close partnership with the Public Engagement Senior Manager and operate within the strategic direction and parameters established by that role.

Key accountabilities include, but are not limited to:

• Contributing to strategic planning by advising the Senior Manager on stakeholder engagement and customer experience initiatives.
• Leading and managing the public engagement team’s day-to-day operations, assignments, and resourcing to support Water Services.
• Developing and executing short- and long-term engagement plans aligned with Water Services and Communications & Public Engagement operational goals.
• Designing and delivering public engagement strategies that meet or exceed regulatory requirements and leverage appropriate tools to support project success.
• Coaching and mentoring team members to ensure aligned, high-quality deliverables, while fostering growth, retention, and succession planning.
• Managing team structure and staffing, including recruitment, development, and performance management.
• Participating in budget planning by identifying project-specific resource and funding needs.
• Representing Communications & Public Engagement on project teams, offering strategic input that protects EPCOR’s reputation and reflects stakeholder interests.
• Driving continuous improvement in consultation processes to enhance efficiency, stakeholder satisfaction, and the overall customer experience.
• Addressing operational and reputational risks by managing public-facing issues and supporting responses to high-profile customer concerns, including preparing briefings for senior stakeholders.

What’s required to be successful

Education & Certifications

• Degree in Business, Communications, Social Sciences, or a related field from a recognized post-secondary institution.
• IAP2 certification is considered an asset.

Experience

• 5–7 years of experience in stakeholder consultation and communications, with demonstrated leadership capabilities.
• Proven experience developing, leading, and executing strategic stakeholder engagement plans.
• Experience managing contractors for research, design, printing, and distribution.
• Familiarity with Indigenous engagement, the utility sector, regulatory environments, and principles of change management and continuous improvement is an asset.

Skills & Competencies

• Strong communication skills, with the ability to clearly and respectfully convey complex, technical information to diverse audiences.
• Effective project management and conflict resolution skills.
• Strategic and critical thinker with a consistent ability to apply sound engagement and communication principles.
• Skilled in managing stakeholder relationships and enhancing customer experience.
• Proficient in Microsoft Office and SharePoint, with working knowledge of stakeholder tracking systems.

Leadership & Personal Attributes

• Demonstrates leadership maturity through self-awareness, emotional intelligence, and the ability to remain composed in challenging situations.
• Acts with integrity, fostering a respectful and inclusive work environment where trust and accountability are prioritized.
• Committed to continuous improvement by identifying root causes, engaging diverse perspectives, and focusing on long-term solutions.
• Communicates with intention and adaptability, representing EPCOR’s values in all interactions and tailoring messages to suit the audience.

Other important facts about this job

This is a professional level position and that typically works Monday to Friday (40 hours per week)

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.