General - Customer Support Associate

Open Application

While we may not have a specific Customer Support role open at this moment, we’re always excited to meet exceptional people who want to be part of what we’re building at North One. If you're passionate about helping small businesses thrive and believe your skills could make a meaningful impact on our team, we’d love to hear from you. Think of this as a chance to raise your hand, introduce yourself, and let us know how you can contribute. We review these applications regularly and will reach out when there’s a strong match.

Our product & mission

North One is a business banking and financial management platform for small businesses across America. We don’t stop at being a faster, easier and simpler version of a bank - we’re focused on creating better financial outcomes for our customers by changing the definition of what a bank can do. We’re building a digital finance department for every small business in America with our business bank account as its foundation.

Our mission is to build a connected business banking and financial management platform that lets anyone run a successful small business. Our team believes deeply in the transformative power of entrepreneurship and wants to democratize taking ownership of your economic independence.

North One is always on the search for great talent to join our high performing team . We are a remote-first, venture-backed startup at the heart of the FinTech movement and we’re reshaping financial services and banking for small businesses across America. We are backed by some of the best VCs in the world and are solving important problems.

Our team

We’re known for our great business banking platform. You’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more. We’re a team of A-players who are all-in on solving big, important problems.

Requirements

• You are a natural communicator and you love diagnosing and solving problems
• You are curious and enjoy learning how a product works so you can help your customers get the most out of it
• You live and breathe customer care and understand how to measure the impact of great customer experiences
• You love to troubleshoot and find a clear and understandable solution for customers
• You have a track record of delighting customers in a Support/Success/Care role
• You are team-oriented and going above and beyond to help out your peers is part of who you are
  
  

Bonus points

• You have experience with Intercom
• You have done this before - you have run support queues at a fast-growth startup
• You geek out over technology and/or FinTech
  
  

Benefits

As a valuable member of North One’s team, you’ll get:

• Family coverage of top-tier health/dental benefits: Get the right coverage for what matters most.
• Remote-first work: You decide where you work. You can work from home, visit one of our in-person hubs, or work while you travel.
• Professional development budget: Enjoy an annual budget to deepen your expertise
• Powerful gear: We’ll make sure you have the right tech to do your best work.
• Competitive pay: We offer compensation that reflects your experience and impact.
• Fantastic PTO: Take the time you need to recharge—we trust you to manage your schedule.
• Please note, this is a general application pool for an entry level Customer Support Associate position. We review these every few 1-2 weeks and as we hire, we will get in touch with top talent!
  
  

North One is proud to be an equal-opportunity employer and celebrates diversity. We welcome all applicants regardless of race, colour, gender, age, religion, sexual orientation, disability status or national origin.