Product Manager

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

We’re looking for a Product Manager to lead the roadmap, development, and innovation for a key part of the TrackTik product portfolio. This role is ideal for a strategic, customer-obsessed product expert ready to reimagine the future of workforce and security operations management. It is an opportunity to shape the future of security technology and make a lasting impact in a growing global company

Key Responsibilities:

• Define and champion the roadmap for your area of the product, aligned with customer, market, regulatory, and business needs.
• Own the product lifecycle end-to-end—from ideation and design through development, launch, and go-to-market execution.
• Leverage data-driven decision-making and a strong understanding of business drivers and metrics for your product to continuously refine product/market fit.
• Build strong feedback loops with customers, users, and partners to identify pain points, unlock opportunities, and drive continuous innovation.
• Collaborate closely with engineering, design, and cross-functional stakeholders to prioritize initiatives and translate ideas into scalable solutions.
• Deeply understand customer pain points and develop clear, concise requirements and user stories to improve the product and delight customers
• Align and influence leadership across the organization through clear communication and strategic insight.
  
  
  

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, Economics, or a related field—or equivalent practical experience.
• 4+ years of experience in product management, including a proven track record of leading B2B SaaS product development and launches
• Demonstrated success in managing roadmaps and product backlogs
• Strong analytical and problem-solving skills with the ability to define clear metrics and make data-informed product decisions.
• Experience working with distributed, cross-functional teams in agile environments.
• Excellent written and verbal communication skills with a knack for simplifying complex concepts for executive audiences.
• Understanding modern product management principles and frameworks.
  
  
  

Preferred Qualifications:

• MBA or advanced degree in a related field.
• Proficiency in both quantitative and qualitative research and experimentation to validate hypotheses and optimize features.
• Domain expertise in physical security, guard force management, or adjacent industries.
• Experience building products that leverage AI/ML and big data analytics.
• Familiarity with enterprise-level B2B software design, scalability, and customer lifecycle.
  
  
  

Why Join Trackforce?

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers — and having fun while doing it.

At Trackforce, we live by our core values:

• Foster Curiosity
• Lead with Empathy
• Take Ownership and Be Accountable
• Empower Diversity
• Be True and Act with Integrity
  
  
  

At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.