Veterinary Support Staff Manager - Etobicoke

Position: Support Staff Manager - RVTs and Assistants

Location: Etobicoke, Ontario

Onsite, in hospital, Full Time

Reason for Job Posting: Existing Vacancy

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here - our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the best experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

THE JOB

Being a Support Staff Manager means doing more than simply leading a veterinary support staff team. It means building a culture where people feel empowered, connected, and proud of the work they do. Through your compassion, collaboration, and a deep investment in your people, you'll play a vital role in shaping what emergency support staff leadership should look like. You'll be the bridge between process and purpose—ensuring exceptional patient care while creating an environment where VEGgies grow, thrive, and brag about where they work.

This isn't your typical leadership role. It's your opportunity to transform the emergency experience for your team, our customers, and yourself.

WHAT YOU'LL DO

• Manage day-to-day flow for RVTs and assistants and ensure the team has the tools and support they need to shine
• Oversee scheduling, payroll, productivity, hiring, onboarding and offboarding
• Address patient care issues and interpersonal dynamics with compassion and clarity
• Partner with hospital leadership and shift leads to align on goals and hospital flow
• Use Medical Director feedback to guide team development and maintain medical excellence
• Lead with VEG values - especially openness, togetherness, and heroic helping
• Champion a culture of learning with in-house training, mentorship, and development pathways
• Ensure licensure, performance standards, and education programs are upheld across the team
• Drive meaningful 1:1s, check-ins, and student mentorship that fuel long-term career growth
  
  

WHAT YOU NEED

• 5+ years of experience in clinical veterinary technician role
• 2+ years of experience in a leadership role
• Must be a Registered Veterinary Technician in Ontario
• Certified Veterinary Practice Manager (CVPM) certification is a plus
• Any Veterinary Technician Specialist (VTS) is a plus
• Flexibility to work 5 days per week and to be available at all shifts/times, to include nights, weekends and holidays
• Constantly works to develop their own leadership skills
• Flexibility to attend regional, national or local veterinary industry or leadership meetings as required
• Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more)
• Is fulfilled by helping others & providing mentorship while leading a team of rockstar VEGgies.
• A "glass half full" attitude and a sense of humour!
• Able to work in a noisy environment with strong or unpleasant odours.
• Ability to work well in a fast-paced environment with people from all backgrounds and different personality types.
  
  

HOW WE INVEST IN YOU

• Competitive Compensation, plus a potential for an additional bonus and RRSP Matching Program
• Depending on your role, you may be eligible for a transaction bonus after one year of full-time, active employment with VEG, so you can share in our growth and success
• Comprehensive health and wellness benefits, including Employee Assistance Program
• Paid parental leave, up to 10 weeks of top-up to 100% of regular salary
• Unlimited PTO to use for vacation or sick days - however you need it!
• Generous referral rewards, so our awesome people can bring in more awesome people
• Generous referral reward program, so our awesome people can bring in more awesome people
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don't need to worry about your student debt
• Generous referral reward program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry!
  
  

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and compassion. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're dedicated to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are committed to providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that every voice is heard. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

VEG is committed to providing employment opportunities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We aim to create a supportive and inclusive environment for all job applicants. If you require accommodation any time during the application process, assessment, or interview process, please advise us and we will work with you to meet your needs.