Customer Service Representative

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Richelieu Hardware is looking for a Customer Service Representative for the Atlantic Countertops, Newfoundland

More specifically, the main responsibilities of the position are to :

• Focused on logistics, delivery coordination, and management of complex customer orders
• Mainly by phone and email, and occasionally assisting with customer pickups
• More logistics and operations-oriented (handling deliveries, payments, backorders)
• Includes taking payments, coordinating truck deliveries and with carriers
Growth expected through increased knowledge of products and procedures

Requirements :

• Reliable, self-motivated, and willing to learn
• Good communication skills
• Excellent interpersonal skills (both internally and externally)
• Ability to prioritize and complete work independently
• Work well under pressure and in a fast-paced environment
• Attention to detail and accuracy
• Flexible and adaptable to a dynamic environment
• Computer literate. Ability to use Microsoft Office products and general familiarity with ERP software.
Able to lift 30 pounds

The ideal candidate is a person who…

Extremely motivated to success, excellence at multi-tasking, passionate, very positive, willing to go the extra mile, works extremely well in a team environment and is looking for a career.

What we offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
  

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.