Customer Service Representative

Vacancy Title: Customer Service Representative – Sales and Reception

Vacancy Location: Delta, BC Canada (Vancouver)

Engagement Type: Full-Time In Office, Permanent

Join the Global Leader in Survival Technology

At Survitec, we’ve been protecting lives at sea, in the air, and on land for over 166 years. As the world’s largest survival technology provider, we partner with some of the most prominent names in maritime, defence, energy, and aerospace to deliver critical safety solutions. With a team of 3,000 professionals across 96 countries, our mission is clear: to be there when it matters most.

We're proud recipients of the UK Defence Employer Recognition Gold Award, and now, we’re looking to welcome a Customer Service Representative – Sales and Reception to our team in Delta, BC.

Your New Role

As a Sales Coordinator, you will be at the forefront of our customer interactions, receiving and processing quotes, orders, inquiries, and complaints. You will maintain ongoing relationships with our customers and sales colleagues, using your knowledge of our products and services to be a key communication link. Your ability to analyse, judge, and sensitively respond to customer needs will be crucial in this role.

What You Can Expect From The Role

Key Responsibilities and accountabilities:

Without limiting the scope of responsibilities, the following tasks are considered to be the main duties of this function:

• Quote and Order Processing: Prepare and submit timely sales quotations and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment. Track and follow up on distributor, dealers and local direct customer orders using the ERP system and online sales portal.
• Coordination with Supply Chain: Collaborate with supply chain teams to fulfill customer requests, special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.
• Advanced Product and Service Information: Respond to complex customer inquiries providing advanced product and service information.
• Customer Relationship Development: Proactively engaging with customers to foster new connections and deepen existing relationships.
• Issue Resolution: Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.
• CRM Utilization: Optimize CRM system usage to strengthen customer relationships and drive business efficiency.
• Accounting & Collections Support: Liaise with the accounting department to assist in collecting overdue payments and resolving client billing issues.
• Compliance and Safety: Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.
• Professional Development: Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.
• Team Collaboration: Contribute to an inclusive team environment where team members feel valued and appreciated.
• Retention: Deliver exceptional service to encourage continued use of Survitec’s products and services.
• Additional: Perform other duties as assigned by your manager.
  
  

Front Desk & Customer Interaction

• Greet and welcome visitors and direct them to the appropriate staff or department.
• Answer and route incoming phone calls using a multi-line system; respond to routine inquiries and provide general information on products, services, or promotions.
• Maintain a clean, organized, and welcoming reception and customer waiting area.
• Handle incoming and outgoing mail, packages, and courier arrangements.
• Maintain and replenish front desk materials such as brochures, promotional items, and business cards.
  
  

Essential Criteria

The Experience, Qualifications and Skills You Will Have

• Excellent at building customer relationships and delivering customer-centric solutions.
• Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.
• Skilled in timely decision-making to keep the organization moving forward.
• Strong analytical skills for solving complex problems.
• Adaptable to shifting demands and handling conflict with minimal disruption.
• High School Degree required.
• Proven independent work experience.
• Fluent in English.
• Marine industry experience is a plus.
  
  

Why Work with Us?

Skills

At Survitec, we don’t just offer jobs – we offer careers. We believe in investing in your growth, helping you develop new skills, and ensuring you have the resources to succeed. Here’s what you can expect when you join our team:

• Comprehensive Benefits Package – Health & dental coverage, short-term & long-term disability, and life insurance (including optional life insurance).
• Paid Time Off – Additional day off for your birthday, company anniversary holiday benefit, and 12 paid statutory holidays.
• Paid Sick Days – 5 paid sick days as per government regulations.
• Vacation Time – Paid vacation time based on your years of service.
• Service Recognition – Gift card vouchers upon reaching 5 years of service.
  
  

How To Apply

Ready to take the next step in your career? We want to hear from you! Simply click the Apply button and submit your application via our website. Please note that we do not accept direct applications via email or speculative CVs from recruitment agencies.

Survitec is an Equal Opportunities Employer, and we are committed to building an inclusive culture where everyone feels valued and empowered to be their authentic selves. We’re here to ensure you have the best possible experience with us, so if you require any accommodations during the interview process, please let us know.

At Survitec, safety is at the heart of everything we do. If you're ready to be part of a mission that saves lives every single day, then join us and make your career count.