Specialist, Change Management – ERP Project

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.


• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.


• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.


• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Lead, Change Management – ERP Project, this position is responsible for facilitating the smooth transition and adoption of our new ERP solution across the Region. This includes designing and implementing effective change management strategies and plans, including executing multi-faceted communications with stakeholders, monitoring and reporting the impact of change, and ensuring the smooth transition to the new solution.

WHAT YOU WILL BE DOING

• Create and manage detailed change management plans, including communication plans, sponsor roadmaps, training plans, and resistance management plans.

• Conduct impact analyses, stakeholder assessments, and change readiness assessments.

• Support Change Lead in ensuring smooth transitions by identifying potential challenges, creating plans to mitigate risks, and supporting stakeholders through the change process. 

• Identify potential areas of resistance to change and develop counter strategies to reduce resistance and foster positive acceptance and adoption.

• Collaborate with People, Equity and Culture on project changes related to labour relations, ensuring confidentiality through development and implementation.

• Work with Communications Advisor to support the development and distribution of timely and relevant communications regarding change initiatives.

• Conduct Change Readiness Assessments, analyze results and implement mitigation strategies to prepare for roll out of solution.

• Define, assemble, manage and maintain a Change Champion Network to support the adoption and optimization of the solution.

• Work closely with project teams to integrate change management activities into overall project plans.

• Monitor and track effectiveness of change intervention initiatives, reporting to leaders and adjusting as needed.

• Create and maintain a change dashboard for leadership reporting.

• Work with the training team to support the design and delivery of training for change initiatives.

• Facilitate change management focus groups and workshops as needed.

• Participate in change network groups such as Change Champions and Super Users, to support end users’ adoption of new ways of working in their business units.

WHAT WE ARE LOOKING FOR

• Successful completion of a University Degree in a related field or approved equivalent combination of education and experience.

• Minimum three (3) years' experience in change management supporting large-scale IT transformations, with a strong preference for ERP system implementations (e.g. SAP, Oracle).

• Professional designation(s) related to change management (PROSCI or equivalent) is required.

• Strong understanding of change management principles and methodologies.

• Excellent interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.

• Experience in stakeholder management and building strong relationships across all organizational levels.

• Proven track record of developing and executing successful, multi-faceted communications plan.

• Ability to work collaboratively with cross-functional teams.

• Strong analytical and problem-solving abilities.