Communal Waste Transformation Clerk

City of Edmonton


Date: 12 hours ago
City: Edmonton, AB
Contract type: Full time
Are you a highly organized individual with excellent communication skills who thrives in a dynamic environment? The City of Edmonton's Waste Services Branch is looking for a dedicated Communal Waste Transformation Clerk to join our team. This position plays a crucial role in supporting the City-wide transition of apartments and condos to a new three-stream waste collection system. If you enjoy engaging with people, managing information, and contributing to a greener Edmonton, we encourage you to apply!

What will you do?

  • Make initial phone calls to property managers to arrange access for pail delivery and canvassing visits
  • Update and maintain multiple contact lists and building access information in Geographic Information Systems (GIS) applications
  • Report and escalate any unusual circumstances
  • Answer questions from property managers about the Apartment and Condo Collection project Project
  • Manage a shared business email account, organizing inquiries into appropriate folders
  • Identify the urgency of email responses and assign email drafts to appropriate team members
  • Track due dates of assigned email inquiries and send out approved email responses to Property Managers
  • Assist the Waste Education & Outreach team with reminder phone calls to Property Managers
  • Provide event assistance for virtual presentations and in-person events
  • Identify opportunities for program improvement and provide recommendations to the supervisor
  • Perform other administrative duties


Qualifications:

  • Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
  • Diversified experience in general office practices and procedures, including providing information via telephone


Assets:

  • Basic knowledge of Waste Services’ programs
  • Familiarity with GIS applications


Skills required for success:

  • Ability to effectively communicate verbally and in writing to citizens
  • Confident phone etiquette, especially when dealing with difficult conversations where property managers may appear to be rushed, irritated, or not understanding how their waste is changing
  • Ability to follow a script when making phone calls and redirect conversations if difficult situations arise
  • Ability to build and maintain effective relationships
  • Ability to take direction and work independently to meet desired outcome s
  • Ability to manage multiple and changing priorities
  • Experience with Google Suite (Forms, Docs, Sheets, Calendar, Gmail)
  • Alignment to our Cultural Commitments and Leadership Competencies
  • Embracing a culture of equity, diversity, reconciliation and inclusion


Conditions of Employment:

  • Applicants may be tested


Work Environment:

  • Note : This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
  • The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance


The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits

Up to 1 Temporary, benefits-eligible position that may continue for up to 18 months

Hours of Work: 33.75 hours per week

Salary Range: $23.181 - $28.644 (Hourly); $40,839.130 - $50,463.570 (Annually)

Talent Acquisition Consultant: SL/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

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