Director, Student & Campus Experience

We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University and Toronto Film School, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself.

Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

Reporting to the national Senior Vice President, Student & Campus Experience, we have a newly created opportunity for a Director, Student & Campus Experience (SCE) to join our team in Fredericton, New Brunswick. This is a strategic leadership role, collaborating cross functionally to implement new student programs and initiatives that promote student engagement, satisfaction and retention. You will manage and build a team of professionals across Student Experience, Student Life, Safety and Security, Facilities, and Campus and Executive Support Management. You will work collaboratively with Student Services, Registrar’s Office, Admissions and Recruiting, and Student Finance teams as part of a matrix organizational structure.

As the Director, Student and Campus Experience, you will be accountable for ensuring that all students have access to the resources and support they need to succeed academically, socially, and personally. This is a high visibility and impactful role, working in close partnership with the Principal and the Vice President, Academic (VPA), the academic leadership team, faculty, and staff to foster a high-quality campus experience for all members of the university community.

This is a full-time onsite role, working 5 days a week at our Fredericton location.

What’s in it for you

Ownership. This is a newly created opportunity and a chance to elevate your reputation and make your mark by building new teams, shaping services, and advancing strategic initiatives from the ground up. You will take ownership of Student and Campus Experience, acting as a key driver of campus engagement, student satisfaction, and program delivery. You will build and guide a multi-functional team across Student Life, Safety and Security, Campus Operations, and Executive Support, shaping programs and services that directly impact the student journey from recruitment through graduation.

Influence. This is a rare opportunity to step into a high-visibility leadership role during a time of expansion and innovation. You will partner closely with a newly appointed Vice President, Academic, who brings fresh perspective and bold ideas to the future of campus life. You will play a pivotal role in shaping the culture and operations of the Fredericton campus, bringing forward initiatives that reflect local needs while aligning with national strategy. As a strategic voice, in a matrixed structure, you will work in collaboration with departments across Canada to ensure a cohesive, high-quality student experience.

Career development. Yorkville University is in an exciting growth phase, with new programs, new leaders, and renewed energy around campus transformation. You will work alongside supportive senior leaders who value innovation and impact. Whether your goal is to move forward within campus leadership or broaden your scope within the university, this is a defining opportunity to stand out and make a lasting contribution.

As our new Director, Student and Campus Experience, you will focus on:

• Leadership and strategy. You will develop and execute strategic plans to improve the student and campus experience. Together with the campus and academic leadership teams, you will develop a campus operational roadmap, prioritize initiatives, and identify opportunities for continuous improvement across all areas of responsibility.
• Budget and resource management. You will develop and manage the campus budget, in collaboration with the VPA, overseeing expenditures, resource allocation, and financial planning. You will ensure fiscal responsibility and sustainability in all areas.
• Collaboration and partnership development. You will work closely with campus leadership, faculty, staff, and external partners to integrate student support services with academic programs and initiatives, enhancing the campus experience.
• Student experience. You will lead, manage, and mentor a diverse team of student services staff, fostering a culture of excellence and collaboration. You will champion student success initiatives, including retention, graduation rates, and career readiness. You will develop programs and services that support student engagement, learning, and development.
• Collaboration and campus development. You will work closely with colleagues in the Student and Campus Experience team and other services to create alignment and an established set of best practices across the university.
• Regulatory governance. You will support the VPA to ensure that all regulatory licenses and program approvals are maintained in good standing with regulators.
• Reporting and analytics. You will oversee the assessment and evaluation of student success programs and initiatives, using data to provide a high-quality student experience and drive continuous improvement.
• Community engagement and communication. You will foster a culture of transparency regarding campus operations and initiatives. You will engage with the campus community to understand needs and priorities and ensure alignment with operational planning. You will build and maintain relationships with external vendors, contractors, and government agencies.
• Facilities Management. You will oversee the planning, maintenance, and use of all campus facilities ensuring that facilities are safe, well-maintained, and conducive to learning and student life.
• Safety and Security. You will ensure the safety and security of the campus community by overseeing security, emergency management, and risk management programs. You will develop and implement policies and procedures to respond effectively to emergencies and ensure compliance with all regulatory requirements.
• Equity, Diversity and Inclusion. You will model, support and promote an inclusive and positive culture and environment that supports equity, inclusion, learning, and wellness for all students, faculty and staff.

What you bring:

• The experience. You are a strategic leader. You have a strong business acumen, and the ability to work in a complex environment. You have experience working in highly dynamic settings with multiple transformation initiatives. You have demonstrable management experience in general management, operations, finance, customer experience or a related field.
• The project management. You have experience in strategic planning, project management, and budget management in a matrixed environment. You are highly organized and detail-oriented, able to create and maintain effective project plans, as well as manage project meetings and communications. You possess strong time management skills, enabling you to balance multiple competing priorities while consistently meeting deadlines. You are comfortable following structured processes and making decisions independently.
• The people leadership skills. You have experience leading and managing a team, guiding work to achieve objectives, evaluating performance, and providing career development support. You can navigate conflict and remove barriers. You excel at bringing a cross-functional team together and fostering a positive, knowledge-sharing environment.
• The technical skills. You are highly proficient with Microsoft Office, data management systems, and social media. You are data-driven, able to analyze and draw insights from data and make actionable recommendations.
• The interpersonal skills. You bring the confidence and sound judgment to lead your function with a high degree of independence. You have exceptional written and verbal communication skills. You can adapt your approach and language to meet the needs of audiences on campus or remotely, at any level, and confidently create and deliver presentations and workshops in-person or virtually. You are skilled at fostering strong relationships across a range of communities, including academic leaders, industry partners, students, and alumni. You bring an equity-informed lens to engagement, contributing to a culture of professionalism, responsiveness, and continuous improvement.
• The flexibility. You are available to travel occasionally to academic, student, and industry events, as well as to our campuses.

Why work at Yorkville University and Toronto Film School?

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees—and ultimately, our students —from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Senior Vice President, Student & Campus Experience, the Director, Campus Operations (B.C.) and a member of the HR team to share your experience and approach to creating, delivering, and managing programs and complex projects in a matrixed environment.
• An in-person meet and greet with the Principal and VP, Academic and the VP, Teaching and Learning. This is an opportunity to gain further insights into the role, their collaborative approach, and to tour the location you will work at.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.

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